Assistant Sales Manager

Neo Technologies; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology firm in Selangor is seeking an Assistant Sales Manager to support the Sales Manager in overseeing daily sales operations and improving team performance. The ideal candidate will have at least 1–2 years of sales experience and possess strong communication and negotiation skills. This role involves supervising sales activities, compiling reports, and coordinating with operations to ensure smooth processes. The company offers various benefits including annual bonuses and flexible working hours.

Benefits

Annual Leave

Medical Insurance

Training Provided

Flexible Working Hours

Performance Bonus

Qualifications

• Minimum 1–2 years of experience in sales or related roles.
• Supervisory or team-leading experience is an advantage.

Responsibilities

• Support the Sales Manager in supervising daily sales operations.
• Monitor sales workflow, follow-ups, and documentation.
• Compile sales reports for Management.
• Coordinate with Operations for sales-to-operation handover.
• Assist the Sales Manager in brainstorming new sales approaches.
• Act as a first-level escalation point for customer issues.

Skills

Sales negotiation

Communication skills

Team leadership

Microsoft Office proficiency

Self-motivated

Job description

Requirement

• Minimum 1–2 years of experience in sales or related roles.
• Supervisory or team-leading experience is an advantage.
• Strong sales, negotiation and communication skills.
• Able to support sales planning, execution and reporting.
• Proficient in Microsoft Office.
• Self-motivated, disciplined and target-driven.
• Responsible, proactive and able to work independently or as part of a team.

Responsibility

Job Summary

Assistant Sales Manager supports the Sales Manager / Management in supervising daily sales operations while assisting in improving sales performance, team effectiveness and KPI achievement. This role focuses on execution, supervision, reporting and continuous improvement, acting as a bridge between Management, Sales and Operations teams.

1. Sales Operations & SOP Supervision

• Supervise daily sales activities to ensure smooth execution and SOP compliance

• Monitor sales workflow, follow-ups, documentation and system updates

• Ensure sales staff follow approved sales processes, scripts and reporting standards

• Identify execution gaps, delays, or non-compliance and report to Management

• Assist in handling sales-related customer inquiries or first-level escalations

2. Team Supervision, Discipline & Performance Control

• Supervise sales team attendance, punctuality, discipline, and daily reporting

• Monitor individual and team performance against assigned KPIs

• Provide on-the-job guidance, reminders, and basic coaching to improve execution

• Assist Management in probation monitoring, performance reviews, and corrective actions

• Support the development of a disciplined, professional, and performance-driven sales team

3. Sales Reporting & KPI Tracking

• Compile daily, weekly, and monthly sales reports for Management

• Track key sales metrics such as conversion rate, follow-up rate, and close rate

• Highlight performance gaps, risks, and underperformance early

• Ensure accuracy and completeness of sales data and documentation

4. Coordination with Operations Team

• Coordinate with Operations to ensure smooth sales-to-operation handover

• Monitor unit readiness, repair status, and delivery timelines affecting sales

• Ensure sales commitments align with operational capacity

• Flag operational issues that may impact sales performance

5. Sales Improvement, Brainstorming & Growth Support

• Assist the Sales Manager in brainstorming and testing new sales approaches, scripts, or workflows

• Contribute ideas to improve sales conversion, follow-up quality, and customer handling

• Support initiatives to strengthen sales discipline, motivation, and KPI achievement

• Participate in sales reviews to identify improvement opportunities

• Help Management evaluate what works and what does not in daily sales execution

6. Customer Handling & Issue Support

• Act as a first-level escalation point for sales-related customer issues

• Coordinate internally to resolve issues efficiently

• Escalate complex or sensitive matters to Management when required

• Ensure customer communication remains professional and aligned with company standards

7. Management Support & Ad-hoc Duties

• Support Management in implementing sales initiatives, campaigns, or SOP updates

• Assist in sales meetings, briefings, and internal reviews

• Perform additional duties as assigned by Management

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Overtime Pay
• Company Trip
• 5 Working Days
• Flexible Working Hours
• Staff Discount
• Performance Bonus