Senior Field Engineer

Schindler Business Services Centre; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading engineering services company in Kuala Lumpur is seeking experienced individuals for a key role focused on providing technical training and supervision to technicians. You'll be responsible for developing employees and enhancing customer relationships while managing technical assessments and reporting. The ideal candidate should have at least a degree in electrical, mechanical, or mechatronic engineering, along with 5 years of relevant experience in the lift industry. This role offers opportunities to shape the future of our operations and support team performance.

Qualifications

• 5 years working experience in the lift industry or other engineering companies.
• Able to work with minimum supervision.
• Experience in relationship management.

Responsibilities

• Provide technical training and supervision to technicians.
• Assess field employees to meet certification requirements.
• Prepare maintenance schedules and technical reports.

Skills

Technical report writing

Relationship management

Team leadership

Troubleshooting

Education

Degree in electrical, mechanical, or mechatronic engineering

Job description

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To provide technical training and supervision to technician

Train, develop and assess field employees to meet the technician certification and requirement

To support SLs to troubleshoot technical problem

Perform assessment on lift & escalator condition to improve on business related area

Prepare maintenance schedule, call back, breakdown and mantrap reports

Response to customers’ complain, request and visit customer to enhance customer relationship

Support in technical report writing for chargeable work order

Manage and report CPSI schedule and completion by inspector

Manage and report FI, LPCA and etc

Manage and support in JKKP and Fire Dept. inspection

Support supervisor and technician on service & callback issue

Oversees team of Supervisors and Technicians and building teamwork through involvement, communication and motivation

We Elevate... Your Best Self

Minimum Degree in electrical, mechanical or mechatronic.

5 years working experience in lift industry or other Engineering company.

Able to work with minimum supervision.

Technical report writing.

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Jardine Schindler Group (JSG) is a Joint Venture between Jardine Matheson in Hong Kong and Schindler Group located Switzerland, who between them bring over 300 years of experience in business management, regional specialization and engineering excellence. Headquartered in Hong Kong, JSG employs over 5000 employees to design, engineer, install, maintain and modernize elevators, escalators and moving walkways in Brunei, Cambodia, Hong Kong, Macau, Malaysia, Myanmar, Indonesia, the Philippines, Singapore, Thailand, Taiwan and Vietnam.

ONE1JSG is part of Jardine Schindler Group, and is a Business Services Center (BSC) located at Uptown Damansara, Petaling Jaya. BSC provides a wide range of services and solutions to several operating countries in APAC. This setup enables JSG to consolidate various business processes that occurs in the operating countries and leverage on in-house shared services, best-in-class technologies and industry-wide best demonstrated practices. As a result, it enables us to achieve operational efficiencies, sustained growth and optimal business results.