Site Safety Supervisor jobs in Malaysia

Apart from achieving the service targets, manage the best‑in‑class customer servicing team to support the members in both benefit enquiry stage and pre‑claim journey.

• Handle enquiries through phone/live chat and provide extra‑ordinary service to our customers in a professional and timely manner
• Make appropriate recommendations to meet customers’ expectation
• Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
• Prepare on the rostering to ensure effective resource allocation throughout the month.
• Provide guidance and support to facilitate team memebers in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team memebers.

• With 3+ years of CS experience in insurance or financial industry, including 3 years of supervisory experience
• Good knowledge of healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Strong sense of responsibility with high level of integrity and trust
• Strong analytical, presentation and problem-solving capability
• Proven strong collaboration skill with internal department