Billing Team Leader

The Access Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A growing business software provider based in Kuala Lumpur is seeking a Billing & Renewals Manager to oversee a team of billing professionals. The role focuses on developing strategies for billing accuracy, ensuring compliance, and resolving customer inquiries. Ideal candidates will have 8-10 years of experience in Billing & Credit control, strong team management skills, and a commitment to process improvement. This role offers a supportive environment with a competitive salary and benefits.

Benefits

25 days leave per year

Health contribution

Options for additional benefits

Three charity days

Qualifications

• 8-10+ years in Billing & Credit control for a large multinational company.
• Experience in managing a large team and developing individuals.
• Excellent communication and numerical skills.

Responsibilities

• Lead and mentor a team of billing professionals.
• Develop and implement a comprehensive billing strategy.
• Continuously improve billing processes for efficiency.
• Ensure accurate revenue recognition and minimize revenue leakage.
• Stay updated with billing regulations and compliance.
• Implement reporting tools for billing KPIs.
• Resolve customer billing inquiries promptly.
• Lead dispute resolution efforts.
• Oversee integration of new billing technologies.

Skills

Billing & Credit control experience

Team management

Order-to-Cash process knowledge

Attention to detail

Automation and process improvement

Communication skills

Numerical accuracy

Customer query handling

Job description

About you

Reporting directly to the Manager of Billing & Renewals APAC, this role is pivotal in managing and achieving key objectives for both their team and the broader Revenue Cycle teams. The individual will lead and inspire a team of approximately 10 members across multiple locations, overseeing day‑to‑day activities. This high‑profile role offers a significant opportunity to shape the department within a growing organization. The focus will be on enhancing billing accuracy, reducing outstanding debt, and ensuring high cash collection targets are met, all while fostering a motivated and productive team environment.

Day‑to‑day, you will

• Team Leadership: Lead a team of billing professionals, providing guidance, mentoring, and coaching to ensure they meet their individual and team goals.
• Billing Strategy: Develop and implement a comprehensive billing strategy that aligns with the company's objectives and ensures accurate and timely billing processes. Collaborate with Financial Systems teams to increase automation across the product groups and work alongside other team members to integrate new acquisitions into the business.
• Process Optimization: Continuously evaluate and improve billing processes, identifying opportunities for automation and efficiency gains while maintaining compliance with industry regulations.
• Revenue Assurance: Collaborate with cross‑functional teams such as Credit Control, Query Management, Finance, Sales & Marketing and Customer Service Management to ensure accurate revenue recognition and minimise revenue leakage.
• Compliance: Stay up‑to‑date with industry regulations and standards related to billing and revenue recognition, ensuring full compliance across the organisation.
• Reporting and Analytics: Implement robust reporting and analytics tools to monitor billing KPIs, identify trends and provide insights to senior leadership.
• Customer Service: Work closely with customer service teams to resolve billing‑related customer inquiries and issues promptly and professionally.
• Dispute Resolution & Escalation Management: Lead efforts to resolve complex billing disputes quickly and effectively, ensuring minimal impact on customer relationships while maintaining billing integrity.
• Billing System Integration & Optimization: Oversee the integration of new billing technologies, ensuring seamless system transitions and driving improvements to existing billing platforms to enhance efficiency, accuracy and scalability.

Your skills and experiences might also include

• Have a proven track record in Billing & Credit control for a large multi‑national company (8‑10+ years)
• Have large team management experience and a track record of developing individuals
• Extensive Order‑to‑Cash process knowledge and technical expertise
• Excellent attention to detail and ability to work towards tight deadlines
• Excellent with systems and processes, driving automation and improving processes
• Have excellent communication skills and the ability to liaise with people at all levels within the business
• Numeracy – the ability to deal with numerical complexity whilst maintaining accuracy through checks and controls
• Customer contact experience including query and escalation handling
• Work in accordance with the company’s policies and procedures
• Experience in integration and harmonising new acquisitions

What Access offers

We offer a blended approach to office working, encouraging collaboration and connection in thriving offices. We take the development of our people seriously, working with you to progress your success plan and provide opportunities to accelerate your career. In addition to a competitive salary, you will receive 25 days leave per year, a health contribution and a range of benefits you can choose from, plus three charity days to support a cause that matters to you.

About Access

The Access Group is one of the largest UK‑headquartered providers of business management software to small and mid‑sized organisations across the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non‑profit sectors become more productive and efficient, connecting the right people with the right data at the right time through Access Workspace.

Our culture

We are committed to creating a welcoming and inclusive environment. If you’re excited about this role, even if your previous experience doesn’t align perfectly, you might just be the perfect fit for us. We believe in equality for all and the transformative power of diversity.