Sales Supervisor - Sarawak (Sibu)

CelcomDigi; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Sales Supervisor to lead a team and drive sales performance. This role requires a diploma or degree in business and 3–4 years of relevant experience. Strong leadership and communication skills are essential for engaging with dealers and channel partners. The position is offered on a 2-year fixed-term contract and may require weekend work and travel.

Qualifications

• Minimum 3–4 years of experience in sales or channel management.
• Ability to engage effectively with dealers, partners, and stakeholders.
• Fluent in Bahasa Malaysia; proficiency in English is a plus.

Responsibilities

• Lead, coach, and mentor Sales Executives.
• Plan and implement strategic initiatives for channel distribution.
• Monitor dealer performance and ensure policy adherence.
• Analyze competitor activities and recommend improvements.

Skills

Leadership skills

Sales analysis

Interpersonal skills

Communication skills

Negotiation skills

Tech-savvy

Education

Diploma or Degree in Business or Marketing

Job description

Job Description

The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day‑to‑day sales activities, ensuring visibility of products in the market, and achieving sales targets. The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with CelcomDigi’s standards, policies, and business objectives.

Responsibilities

• Lead, coach, and mentor Sales Executives to optimize individual and team performance.
• Plan and implement strategic initiatives to expand and strengthen channel distribution.
• Design and execute quarterly tactical sales programs to achieve business targets and KPIs.
• Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.
• Track, analyze, and report competitor activities, providing insights and recommendations for improvement.
• Ensure strong and consistent brand presence across all sales channels and touchpoints.
• Provide first‑line support for system or product‑related issues faced by dealers and frontliners, ensuring timely resolution.

Requirements

• This position is offered on a 2-year fixed-term contract basis.
• Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience will also be considered.
• Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the telecommunications or FMCG industry.
• Proven leadership skills with experience in managing and developing sales teams.
• Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel partners, and internal stakeholders.
• Results‑driven, highly motivated, and able to work independently in a fast‑paced, target‑oriented environment.
• Proficient in analyzing sales data, identifying trends, and formulating action plans.
• Willing to travel and work outdoors, including weekends and public holidays, as required.
• Possess own transport and a valid driving license.
• Tech‑savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and services.
• Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre‑screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you’re driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.