Remote à Malaisie

Résumé du poste

A retail company in Seri Kembangan seeks an IT Support Analyst to provide technical support, manage end-user devices, and maintain compliance with IT policies. The ideal candidate will possess a diploma or degree in IT or Computer Science and have 1–2 years of experience in IT support. Responsibilities include software management, onboarding, and documentation of IT processes. Strong troubleshooting skills and a customer-service mindset are required for this role, ensuring efficient operations within the organization.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of hands-on experience in IT support, helpdesk, or infrastructure operations.
• Strong troubleshooting and problem-solving skills for both hardware and software issues.
• Practical experience with Windows operating systems, Microsoft 365, Patch Management, and Active Directory environments.
• Basic to intermediate knowledge of networking concepts and remote support tools.
• Good communication skills with a strong teamwork mindset and customer-service orientation.
• Ability to manage multiple priorities and work independently with minimal supervision.

Responsabilités

• Provide Business-as-Usual (BAU) technical support to end-users.
• Manage end-user computing devices, including setup and maintenance.
• Support and administer business applications and user access.
• Handle IT asset management, including inventory control and license tracking.
• Perform software installation and patch management.
• Provide IT onboarding and offboarding support.
• Manage incident and service request handling.
• Assist in network and server maintenance coordination.
• Ensure compliance with IT policies and audit requirements.
• Participate in IT improvement initiatives and system deployments.
• Prepare and maintain technical documentation and activity reports.