IT - Senior Officer

MR DIY TRADING SDN BHD; Seri Kembangan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail company in Seri Kembangan seeks an IT Support Analyst to provide technical support, manage end-user devices, and maintain compliance with IT policies. The ideal candidate will possess a diploma or degree in IT or Computer Science and have 1–2 years of experience in IT support. Responsibilities include software management, onboarding, and documentation of IT processes. Strong troubleshooting skills and a customer-service mindset are required for this role, ensuring efficient operations within the organization.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of hands-on experience in IT support, helpdesk, or infrastructure operations.
• Strong troubleshooting and problem-solving skills for both hardware and software issues.
• Practical experience with Windows operating systems, Microsoft 365, Patch Management, and Active Directory environments.
• Basic to intermediate knowledge of networking concepts and remote support tools.
• Good communication skills with a strong teamwork mindset and customer-service orientation.
• Ability to manage multiple priorities and work independently with minimal supervision.

Responsibilities

• Provide Business-as-Usual (BAU) technical support to end-users.
• Manage end-user computing devices, including setup and maintenance.
• Support and administer business applications and user access.
• Handle IT asset management, including inventory control and license tracking.
• Perform software installation and patch management.
• Provide IT onboarding and offboarding support.
• Manage incident and service request handling.
• Assist in network and server maintenance coordination.
• Ensure compliance with IT policies and audit requirements.
• Participate in IT improvement initiatives and system deployments.
• Prepare and maintain technical documentation and activity reports.

Job description

Key Responsibilities

• Provide Business-as-Usual (BAU) technical support to end-users, including troubleshooting of hardware, software, network, and peripheral issues.
• Manage end-user computing devices (laptops, desktops, printers, and mobile devices), including setup, configuration, maintenance, and lifecycle management.
• Support and administer business applications (e.g., ERP systems, collaboration tools, and internal platforms), including user access control, issue resolution, and coordination with vendors.
• Handle IT asset management, including inventory control, license tracking, and asset movement updates.
• Perform software installation, updates, and patch management in compliance with IT security policies and standards.
• Provide IT onboarding and offboarding support, including account creation, access provisioning, device assignment, and access revocation.
• Manage incident and service request handling through the service desk system, ensuring timely response, resolution, and proper documentation.
• Assist in network and server maintenance coordination with system administrators and external vendors when required.
• Ensure full compliance with IT policies, security standards, and audit requirements.
• Participate in IT improvement initiatives, system deployments, and site expansions (including office and warehouse setups).
• Prepare and maintain technical documentation, knowledge base articles, and regular activity reports.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of hands‑on experience in IT support, helpdesk, or infrastructure operations.
• Strong troubleshooting and problem-solving skills for both hardware and software issues.
• Practical experience with Windows operating systems, Microsoft 365, Patch Management, and Active Directory environments.
• Basic to intermediate knowledge of networking concepts (LAN, Wi‑Fi, VPN) and remote support tools.
• Good communication skills, a strong teamwork mindset, and a customer-service orientation.
• Ability to manage multiple priorities and work independently with minimal supervision.