Executive, Technical Quality Coordinator (Senai, Johor)

Daimler Trucks North America LLC; Kulai; On-site; MYR 45,000 - 60,000; Full time

Job summary

An international automotive firm located in Kulai, Johor is seeking an Executive, Technical Quality Coordinator to support Technical Quality control operations. The role involves processing and validation of operations, handling customer claims, and ensuring compliance with quality standards. Candidates should possess a diploma in a relevant field and have a minimum of 3 years in automotive supply chain operations, along with excellent communication skills. Proficiency in MS Office and knowledge of SAP is advantageous.

Qualifications

• Min 3 years of experience in Automotive Parts business, Supply Chain or Logistics.
• Extensive knowledge of spare parts business and operations.
• Ability to work individually and as part of a team.

Responsibilities

• Support the team lead in Technical Quality control operations.
• Process and validate operations in the supply chain logistics.
• Handle customer claims and escalations.

Skills

Excellent computer skills

Communication and negotiation skills

Interpersonal skills

Strong command of English

Education

Diploma in Business Administration, Engineering or related field

Tools

MS Office (Word, PowerPoint, Excel)

SAP Knowledge EWM, CRM, ECC

Job description

Job Description - Executive, Technical Quality Coordinator (Senai, Johor) (MER0003VY5)

Executive, Technical Quality Coordinator (Senai, Johor) Group : Mercedes-Benz Group AG

Description

This position supports the team lead in the operations of Technical Quality control

• Processing, validating and monitoring a smooth operations of the Technical quality control areas in the supply Chain logistics processes
• Execute and support with the Technical audits, system and business development and planning strategies for the future regional logistics centre in the import and export automotive parts business out of the country
• Ensuring validation of high quality of part quality control and data management
• Close collaboration with Warehouse team on activities and execution of vendor decisions
• Support the administration, programming incl. documentation and compliance to the guidelines of TRP processes in the area of fulfilment, planning, transportation, BI and master data
• Documenting and development of work instruction and workflows for the approved end to end processes for system and business processes along the relevant SCM E2E areas.

JOB DESCRIPTION

1) Technical Quality Control Operations

• Processing and ensuring the daily operations are carried out and executed by the team in compliance with the Quality Standard
• Contributing to the team and collaborating with the team members and where necessary

2) Technical Advisory & Consultation

• Support on all inquiries in regard to Quality matters and advisory role for packaging improvement techniques.
• Handling of customer claims, escalations, and special requests
• Clarification and verification on parts quality and escalations with Central governance
• Support in all part verification and technical support in warehouse (Inbound, In-house, and Outbound)

3) Special parts Handling

• Lead, monitor and support on PSL process
• Support on PSL process returns where necessary
• Support on CORE part returns where necessary
• Support on CIQ inspection where necessary
• Support on Buyback part returns where necessary
• Support on Customer Claim part returns where necessary
• Support on packaging improvement

4) TRP Support & Programming

• Monitor and support on processing and programming workshop keys, remote keys and parameterisation of any control units.

5) Claim Validations and Inspections (Vendor & Customer Claims)

• Perform technical evaluation and investigations of parts as and when required.
• Prepare a technical report and perform system transactions to send parts to claim department
• Monitor and analyse customer requirements, business development and mapping out processes to implement improvement measures where necessary

Qualifications

Education

• Diploma in Business Administration, Engineering, Supply Chain Management, Logistics or any discipline
• Excellent computer skills especially in MS Office - Word, PowerPoint and Excel

Experience

• Min 3 years related working experience in Automotive Parts business, Supply Chain or Logistics Experience
• Extensive knowledge of spare parts business and operations
• Extensive communication and negotiation skills
• Excellent communication skills & Interpersonal Skills
• Good working performance individually and as a team
• Strong command of English is required to communicate with regional countries in Asia Pacific and MB Global GSP colleagues

Specific Knowledge

• Added advantage but not necessarily compulsory -SAP Knowledge EWM, CRM, ECC.
• Technical knowledge of automotive and technical documentation,
• Good Knowledge and understanding of the Laws, regulations and guidelines of Free Zone Operations