Remote Customer Experience Executive

Lyreco Singapore Malaysia; Johor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is seeking a Customer Experience Executive in Malaysia to deliver high-level professional communication with customers. This role involves answering calls and emails, maintaining customer accounts in SAP, and resolving queries effectively. The ideal candidate should possess a diploma, have at least 2 years of experience in a customer service environment, and be proficient in Microsoft Office and SAP. This position offers remote working options.

Qualifications

• Minimum 2 years of experience in customer service or a call center environment.
• High proficiency in Microsoft Office and SAP.
• Excellent written and spoken English communication skills.

Responsibilities

• Answer incoming calls, emails, and chats regarding orders and inquiries.
• Process and maintain accurate customer accounts in the SAP system.
• Resolve customer queries and follow up until closure.

Skills

Customer service experience

Microsoft Office proficiency

SAP user

English communication skills

Education

Diploma in any field

Job description

A leading customer service provider is seeking a Customer Experience Executive in Malaysia to deliver high-level professional communication with customers. This role involves answering calls and emails, maintaining customer accounts in SAP, and resolving queries effectively. The ideal candidate should possess a diploma, have at least 2 years of experience in a customer service environment, and be proficient in Microsoft Office and SAP. This position offers remote working options.