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Service Delivery Assistant (Back Office Support)
Job summary
A leading service provider in insurance is seeking a Service Delivery Assistant in Kuala Lumpur. This role involves managing full-cycle insurance tasks and ensuring client satisfaction through effective communication in English and Chinese. Candidates must have a bachelor’s degree and proficiency in Microsoft Office. The position offers benefits including paid public holidays, annual leave, and structured training opportunities.
Benefits
Qualifications
- Must have a bachelor’s degree or higher.
- Fluency in English and Chinese is required.
- Proficient in Microsoft Office tools like Word and Excel.
Responsibilities
- Follow standard workflows and handle full-cycle insurance tasks.
- Communicate effectively with clients via professional emails.
- Meet task deadlines and conduct proactive quality checks.
Skills
Education
Follow standard workflows, interpret client requirements accurately and handle full-cycle insurance tasks in English systems (policy data extraction, verification, entry, modification, etc.).
Meet task deadlines and track time precisely; conduct proactive quality checks, identify process issues and drive solutions to meet quality and efficiency standards.
Communicate with clients via professional English emails, respond promptly to client requests and resolve problems quickly to ensure client satisfaction.
- Full-time bachelor’s degree or above
- Fluency in English and Chinese
- Proficiency in Microsoft Office (Word, Excel, etc.)
- Strong learning ability and sense of responsibility
- Quality-oriented and highly accurate in work delivery
- Paid public holiday
- Mandatory annual leave days
- Sick leave
- Maternity leave
- Paternity leave
- Social insurance
- Structured onboarding training and ongoing learning opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.