Mortgage Loan Processor and Team Manager

Intelligent Advisory; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A professional bank loan consultancy firm is seeking a Mortgage Loan Processor and Team Manager in Kuala Lumpur. The ideal candidate will manage mortgage loan processing, lead a team of consultants, and liaise with banks to facilitate approvals. Candidates should have a diploma in finance or business administration and proven experience in mortgage processing. This role offers an attractive compensation package and a supportive team culture.

Benefits

Attractive compensation package

High performance-based commission

Strong admin and backend assistance

Qualifications

• Proven experience as a mortgage loan processor.
• Strong knowledge of mortgage lending regulations and documentation.
• Ability to lead and motivate a sales team.

Responsibilities

• Manage mortgage loan processing from submission to approval.
• Act as the main liaison with banks for loan approvals.
• Source properties suitable for cash-out refinancing.

Skills

Mortgage lending regulations

Communication skills

Negotiation skills

Leadership

Organizational skills

Education

Diploma in finance or business administration

Job description

Mortgage Loan Processor and Team Manager

Join our professional bank loan consultancy firm, which is committed to assist clients with their bank loan applications. Our dedicated team helps individuals and businesses secure the most favorable bank loan options to meet their financial needs, adhering to the highest standards of transparency and professional.

Why Join Us as Mortgage Team Manager?

Attractive Compensation Package : Enjoy a competitive salary with high performance-based commission to successful mortgage loan approvals.

Lead a Team of Sales Consultants : You’ll play a key role in leading a team of consultants — advising them on the right bank strategy, improving case quality, and ensuring higher approval success rates.

Exclusive Focus on Mortgage Loans : Specialize in mortgage loan processing and deepen your expertise with various bank policies, cash-out strategies, refinancing, and property loan structures.

Strong Admin & Backend Assistance : Get full support for paperwork, follow-ups, and coordination — so you can concentrate on matching the right bank and getting faster approvals.

Structured & Proven SOP : Work with a clear, step-by-step SOP from lead to submission, minimizing confusion and ensuring consistency, speed, and quality.

Collaborative, Supportive Team Culture : Work in a respectful and empowering team where collaboration, accountability, and continuous improvement are part of the daily culture.

Responsibilities:

1. Loan Application Management

Oversee end-to-end mortgage loan processing, ensuring accuracy and timely submission.

Review applications and supporting documents for completeness, compliance, and creditworthiness.

Coordinate with consultants to gather additional documents and resolve case issues.

2. Bank Relationship Management

Act as the main liaison between us and banks to facilitate approvals.

Build and maintain strong relationships with bank officers to improve approval speed and terms.

Negotiate loan conditions and stay updated with bank policies, regulatory changes, and market trends.

Guide and support consultants on bank strategy, documentation standards, and case structuring.

Set targets, monitor team performance, and provide ongoing coaching and feedback.

Conduct training and foster a collaborative, professional, and high-performance culture.

4. Properties Sourcing & Evaluation (Cash-Out Focus)

Source and identify high-potential properties suitable for cash-out refinancing based on market value, equity margin, and loan feasibility.

Build relationships with property agents, and other possible channels to maintain a consistent pipeline of valuable property stocks.

Work closely with consultants to recommend suitable properties that align with clients’ loan needs and maximize approval chances.

Requirements:

Diploma in finance, business administration, or a related field is an added advantage.

Proven experience as a mortgage loan processor, including managing loan applications and dealing with banks.

Strong knowledge of mortgage lending regulations, loan underwriting processes, and documentation requirements.

Excellent communication and interpersonal skills, with the ability to build relationships and negotiate effectively with clients and banking professionals.

Demonstrated ability to lead and motivate a sales team, driving performance and achieving targets.

Sound understanding of the mortgage loan industry, its challenges, and current market conditions.

Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

Ability to consistently maintain a pipeline of high-quality, refinance-worthy properties.

If you are a results-oriented sales professional with a passion for finance and a talent for closing deals, we would love to hear from you.

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