Service Delivery Assistant (Back Office Support)

ReSource Pro; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in insurance is seeking a Service Delivery Assistant in Kuala Lumpur. This role involves managing full-cycle insurance tasks and ensuring client satisfaction through effective communication in English and Chinese. Candidates must have a bachelor’s degree and proficiency in Microsoft Office. The position offers benefits including paid public holidays, annual leave, and structured training opportunities.

Benefits

Paid public holiday

Mandatory annual leave days

Sick leave

Maternity leave

Paternity leave

Social insurance

Structured onboarding training

Ongoing learning opportunities

Qualifications

• Must have a bachelor’s degree or higher.
• Fluency in English and Chinese is required.
• Proficient in Microsoft Office tools like Word and Excel.

Responsibilities

• Follow standard workflows and handle full-cycle insurance tasks.
• Communicate effectively with clients via professional emails.
• Meet task deadlines and conduct proactive quality checks.

Skills

Fluency in English

Fluency in Chinese

Microsoft Office proficiency

Strong learning ability

Quality orientation

Education

Full-time bachelor’s degree or above

Job description

Service Delivery Assistant (Back Office Support)

Follow standard workflows, interpret client requirements accurately and handle full-cycle insurance tasks in English systems (policy data extraction, verification, entry, modification, etc.).

Meet task deadlines and track time precisely; conduct proactive quality checks, identify process issues and drive solutions to meet quality and efficiency standards.

Communicate with clients via professional English emails, respond promptly to client requests and resolve problems quickly to ensure client satisfaction.

What You Need To Be Successful...

• Full-time bachelor’s degree or above
• Fluency in English and Chinese
• Proficiency in Microsoft Office (Word, Excel, etc.)
• Strong learning ability and sense of responsibility
• Quality-oriented and highly accurate in work delivery
• Paid public holiday
• Mandatory annual leave days
• Sick leave
• Maternity leave
• Paternity leave
• Social insurance
• Structured onboarding training and ongoing learning opportunities