Network à Malaisie

Résumé du poste

A global technology services provider in Petaling Jaya is seeking a Network Engineer (L2) to deliver remote and onsite technical support to clients. Responsibilities include managing incidents, ensuring operational efficiency, and collaborating with stakeholders to resolve issues. The ideal candidate has a Bachelor's degree in IT, 5+ years of hands-on experience in network troubleshooting, and relevant certifications. This is an on-site position offering the opportunity to thrive in a dynamic environment.

Qualifications

• Minimum 5 years hands-on experience implementing LAN, WAN and security devices.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote and onsite support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco, AudioCodes, Oracle).
• Moderate level experience of Network routing, switching, and security devices.

Responsabilités

• Ensures the assigned infrastructure at the client site is operational.
• Identifies problems and errors proactively.
• Liaises with stakeholders to expedite diagnosis and resolution.
• Investigates second line support calls and identifies root causes.
• Responds to alerts and escalates unresolved issues to L3 Field Engineer.
• Ensures incidents are updated timely with progress and resolution.