IT Support Specialist

Tech Guru; Kuala Lumpur; Remote; MYR 40,000 - 60,000; Full time

Job summary

An innovative IT service company in Kuala Lumpur is looking for a Help Desk Technician to troubleshoot and resolve technical issues remotely. The ideal candidate will have 1-2 years of experience in IT support, excellent communication skills, and knowledge of networking. A+ and N+ certifications are preferred but will be provided if not held. This role offers a competitive salary and the chance to work in a dynamic environment.

Benefits

Competitive salary

Performance bonus

Remote-friendly work culture

Qualifications

• 1-2 years of experience in IT/Help Desk.
• Entry to Mid-level experience.
• Experience with direct and self-guided remediation of server and network outages.

Responsibilities

• Troubleshoots hardware, software, and network issues remotely.
• Sets up new users and maintains their accounts.
• Helps people get through stressful technical issues.
• Communicates with customers of varying technical knowledge levels.

Skills

Troubleshooting

Customer communication

Active Directory understanding

Remote support

English speaking skills

Education

A+ Certification

N+ Certification

Tools

Microsoft Servers

Networking equipment

Job description

Overview

⚓️ Stable company with a strong employer brand
🎯 Mission-driven, customer centric organisation
🤝 Opportunity to work with diverse, global teams
🏡 🖥️ Remote friendly work culture
💰 Competitive salary and Performance bonus

Responsibilities & Qualifications

• Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs….
• Sets up new users and maintains their accounts through a wide variety of administrative control panels
• Carefully prepares new computers according to each user’s unique environment
• Demonstrates patience, and humility, and is comfortable working in a fast-paced and rapidly changing environment
• Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states
• Near-perfect English Speaking Skills
• 1-2 Years of Experience in IT / Help Desk
• Entry to Mid-level experience
• Understanding the concepts of Active Directory and Servers is ideal. You don’t have to be able to build a data center, but you should be able to talk about mid-sized IT Infrastructures
• Help people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools
• A+ and N+ certifications are preferred. We will pay to have you certified if you do not have these certifications currently
• Working knowledge and demonstrated experience with servers and networking equipment
• Experience with direct and self-guided remediation of server and network outages

Company Background

Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.

Tech Guru founder and CEO Daniel Moshe was a college kid with a knack for fixing computers. While working on his MBA at the University of Minnesota and zipping around the Twin Cities with clients’ laptops strapped to the back of his motorcycle, the reality was undeniable: Dan had started an IT company.

Tech Guru was born. In the years since the company has evolved to care for the IT networks at CPA firms of every size. Accountants find their investment in Tech Guru’s IT strategy means maximum productivity among staff and the peace of mind that comes with protecting their client’s data from a cybersecurity breach.

The company builds on its client base of professional services, manufacturing, non-profit, medical, and financial industries that rely on IT for operations and customer service, and demand continuous up-time.