Mechanical Engineer jobs in Malaysia
Maintenance Technician – Repairs, Hydraulics & Electrical
TH Tong Heng Machinery
Senior Engineer - Maintenance & Facilities SAP System
Inokom Corporation Sdn. Bhd.
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Zuspresso (M) Sdn Bhd
Landscape Maintenance Technician
Resorts World Genting
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Johor Port Berhad
SERVICE ADVISOR (AUTOMOBILE)
Proton 3S City Platinum JB
Automotive Service Advisor: Clear Explanations & Updates
Proton 3S City Platinum JB
Maintenance Engineer
TONGDA SMART TECH (MALAYSIA) Sdn Bhd
Senior Injection Molding Maintenance Engineer
TONGDA SMART TECH (MALAYSIA) Sdn Bhd
Maintenance & Safety Technician (Industrial & EHS)
Jobstreet Malaysia
Sales & Service Engineer — Johor Bahru (Fresh grads)
Powercam (M) Sdn. Bhd.
Maintenance Technician
TopNotch HR Consulting Firm
Technical Lead
Job summary
A technology services company in Kuala Lumpur is looking for a Technical Lead to oversee a small team of Japanese Technical Support officers. This role involves delivering technical assistance for complex products and managing day-to-day operations while ensuring compliance with service level agreements. The ideal candidate should possess strong problem-solving skills, experience with network devices, and relevant certifications such as Cisco CCNA and ITIL Foundation.
Qualifications
- Excellent problem-solving skills for moderate complexity.
- Experience in maintaining stakeholder relationships.
- Hands-on experience with network devices and protocols like Ethernet and TCP/IP.
Responsibilities
- Manage a small team of Japanese Technical Support officers.
- Deliver technical support for complex products and services.
- Provide updates to customers on incident resolutions.
Skills
Education
Tools
We are looking for Technical Lead to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.
- Day to day managing of a small size team of Japanese Technical Support officers
- Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
- Work within a defined set of relevant product / network procedures, standards and practices
- Deliver outcomes by implementing a course of action identified from a general range of solutions
- 1st call Assist in providing technical support in the investigation and rectification of complex incidents
- 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
- Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
- Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated
- Daily updates reasons for ageing tickets and difficulties handling complex tickets
- Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
- Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
- Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
- Good Hands on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
- Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
- Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.