Service Advisor - BMW/MINI

Auto Bavaria; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Selangor, Malaysia, is looking for a dedicated professional to handle customer interactions and vehicle servicing. Responsibilities include assisting customers with appointments, conducting vehicle checks, managing repair orders, and ensuring customer satisfaction through follow-ups. The ideal candidate will excel in communication and customer relations, fostering a positive impression of value for money on services rendered.

Responsibilities

• Receive and assist customers with planned appointments and walk-ins.
• Carry out thorough checks of vehicles and identify upselling opportunities.
• Maintain accurate records of all work and follow-ups.
• Ensure customers are informed of the progress of their vehicles.
• Generate accurate invoices and explain them to customers.
• Follow up with customers to ensure satisfaction.

Job description

Receiving and Advising Customers

• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.

Daily control sheet/list

• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order Monitoring

• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the Officer–Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Hand-over of Vehicle After Service Stay

• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

Post Service Follow-up

• Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• Settle all customer complaints promptly.

Company: Sime Darby Auto Bavaria Sdn. Bhd.

About us:

Sime Darby Motors is the automotive arm of Sime Darby Berhad and is involved in the retail, distribution and assembly businesses. It has operations in nine markets across the Asia Pacific region. With over 40 years of experience, Sime Darby Motors is a major industry player in the Asia‑Pacific region. Sime Darby Motors currently represents 30 brands, ranging from luxury brands (such as BMW, McLaren and Rolls Royce) to various mass market brands like Ford, Peugeot and Hyundai, and trucking names like Hino and Mack.