SERVICE ADVISOR (AUTOMOBILE)

Proton 3S City Platinum JB; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Johor Bahru is looking for a customer service representative to advise clients on vehicle repairs and maintenance. The role requires explaining technical issues clearly, providing cost estimates, and scheduling service appointments. Ideal candidates should be customer-focused, able to handle complaints efficiently, and maintain communication with clients throughout the repair process. This position is crucial in ensuring customer satisfaction and vehicle service updates.

Responsibilities

• Advise customers on the repairs and keep customers updated.
• Explain complex technical issues to customers in simple terms.
• Provide cost estimates and timelines for repairs and maintenance.
• Address customer concerns and issues promptly.
• Offer advice on additional services based on the customer's needs and vehicle condition.
• Liaise with customers to schedule service appointments and check-ups.
• Contact customers to update them on the status of their vehicle repairs, resolve customer complaints after repair services are offered.

Job description

Advise customers on the repairs and keep customers updated.

Explain complex technical issues to customers in simple terms

Provide cost estimates and timelines for repairs and maintenance

Address customer concerns and issues promptly

Offer advice on additional services based on the customer's needs and vehicle condition

Liaise with customers to schedule service appointments and check-ups

Contact customers to update them on the status of their vehicle repairs , resolve customer complaints after repair services are offered