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Logistic à Malaisie

Customer Service Executive (Logistics)

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MYR 100 000 - 150 000
Il y a 30+ jours
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Customer Service Executive (Logistics)
Career Horizons
Shah Alam
Sur place
MYR 100 000 - 150 000
Plein temps
Il y a 30+ jours

Résumé du poste

A customer service-oriented company in Shah Alam is seeking a candidate for a role involving helpdesk responsibilities. The ideal candidate has a diploma and 2-3 years of customer service experience, preferably in a helpdesk or call-center environment. Required languages are Mandarin and English. This position offers a dynamic work environment with opportunities for professional training and client interaction.

Qualifications

  • Candidate must possess at least a Diploma in any field.
  • At least 2-3 year(s) of working experience in the related field is an added advantage.
  • Preferably Executives specializing in Customer Service or equivalent.
  • Ability to effectively communicate, both written and verbally.
  • Ability to focus on a dynamic work environment.

Responsabilités

  • Ensure incidents are logged and updated in the helpdesk ticketing system.
  • Learn and achieve good understanding of product features.
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier.
  • Assist buyer and supplier enquiries on business/trading processes.
  • Respond to inbound and outbound calls professionally.
  • Troubleshoot and resolve suppliers issues.
  • Ensure service quality level is maintained.
  • Escalate clients’ requests to appropriate specialists.
  • Update clients about their requests and feedback status.
  • Gather clients feedback and report for service enhancement.
Description du poste

Job Responsibilities:

  • Ensure incidents are logged and updated in the helpdesk ticketing
    system
  • Learn and achieve good understanding of product features
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier
  • To assist buyer and supplier enquiries on business/trading processes.
  • Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
  • Troubleshoot and resolve suppliers issues within system accessibility.
  • Ensuring service quality level are maintained and all issues is handled in a timely manner.
  • Escalate clients’ requests and complaints to appropriate specialists.
  • Update clients about their request and feedbacks status accordingly.
  • Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Perform other related duties on ad hoc basis.

Requirements:

  • Candidate must possess at least a Diploma in any field.
  • At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
  • Preferably Executives specializing in Customer Service or equivalent.
  • Required language(s): Mandarin, English
  • Ability to effectively communicate, both written and verbally
  • Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
  • Courteous with strong customer service orientation
  • Knowledge in e-Commerce will be an added advantage.
  • Ability to work as a team member, as well as independently. a team player.
  • Knowledge in usage of Microsoft office
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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