Senior Manager, Operations

CapitaLand Retail Malaysia Sdn Bhd; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent retail management company is looking for a Senior Manager, Operations in Kuala Lumpur, Malaysia. This key role involves leading the operations team, managing facility services, and ensuring optimal performance of the shopping mall. Candidates should have at least 7 years of experience, with a focus on leadership, project management, and a relevant diploma. The position offers a competitive salary and a range of benefits, emphasizing professional growth and work-life balance.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Qualifications

• Minimum of 7 years of relevant working experience with 3 years at a managerial position.
• Familiar with building/retail maintenance work and regulations.
• Knowledge of car parking equipment, security, and housekeeping is an added advantage.

Responsibilities

• Lead the operations team in managing service operations (security & carpark) and maintenance of the mall.
• Plan, formulate, manage and oversee the operations, maintenance, and upkeep of the shopping mall.
• Ensure the reliability and efficiency of plant and equipment.

Skills

Leadership

Interpersonal Skills

Project Management

Education

Diploma in Estate Management, Building, Mechanical & Electrical Engineering or equivalent

Job description

Senior Manager, Operations page is loaded

Senior Manager, Operations

Apply locations Malaysia, Selangor, Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id JR001859

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

Job Description

RESPONSIBILITY:-

• Lead the operations team in managing service operations (security & carpark) and maintenance of the mall.
• Plan, formulate, manage and oversee the operations, maintenance, and upkeep of the shopping mall.
• Review the facilities management programs and developments to ensure that the shopping mall performs at an optimum level.
• Responsible for the coordination of annual operation budget, administration, and management of service contracts.
• Responsible for the preparation and collation of relevant management reports.
• Ensure the reliability and efficiency of plant and equipment.
• Conduct energy conservation & environmental program with a view to reduce operating costs.
• Responsible for the BAS system including analysing data to conduct proactive maintenance to minimise equipment downtime
• Maintain good relations with tenants, manage tenant fit-out works and Asset Enhancement Projects.
• Ensure that the property is kept in excellent condition.

REQUIREMENT:-

• At least a Diploma in Estate Management, Building, Mechanical & Electrical Engineering or equivalent.
• Minimum of 7 years of relevant working experience with 3 years at a managerial position in a similar capacity
• Experience in property management, shopping complex, or retail environment with involvement in asset enhancement projects will be an added advantage.
• Familiar with Electricity Supply Act, Electricity Regulations, IEE Wiring Regulations, etc.
• Familiarity with building/retail mail maintenance work and regulations.
• Knowledge of car parking equipment, security, and housekeeping is an added advantage.
• Self-driven and able to work within tight deadlines.
• Possess strong leadership, people management, and interpersonal skills.
• Flexible and result-oriented in approach.
• Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner.
• Candidate who possesses A4 or BO Chargeman Certification from Suruhanjaya Tenaga Malaysia will be an added advantage.
• Possess good command of both written and spoken English and Bahasa Malaysia.
• Computer literate with good report writing skills.
• Location : Melawati Mall, Kuala Lumpur

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

Welcome to CapitaLand!

At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.

About CapitaLand Group

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, C apitaLand’s portfoliofocuses on real assetmanagement and real estate development, spanning across 270 cities in 45 countries.

In 2025, CapitaLand celebrates 25 years of excellence in real estate and continues to innovate and shape the industry. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain.With this full rangeof capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.

CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.