Landscape à Malaisie

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know the Team

The Customer Experience Group (CEG) is Agoda’s largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It’s a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.

Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.

The Opportunity

You’ll play a strategic and hands-on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda’s success by developing and implementing staffing strategies to identify high-quality, diverse candidates. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.

We’re looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.What You’ll Do

• Own the hiring strategy and execution to ensure 100% staffing targets for high-volume positions in the Customer Experience Group (e.g., Customer Experience Specialists).
• Deliver a full range of recruitment services, providing a positive and professional experience to both candidates and hiring managers.
• Analyze recruitment data and translate insights into actionable improvements across sourcing, assessments, and conversion – an excellent storyteller who can inform on market insights to help shape and drive recruitment strategy
• Mentor and coach junior TAs; build capability and consistency across the extended global TA team.
• Produce results in an ambiguous and unstructured environment – we don’t always have all the information and need to make decisions at speed

What You’ll Bring

• 3- 5+ years of end-to-end recruiting experience in fast-paced, global, or high-growth environments
• Fluency in English and Bahasa Melayu is required as this role is expected to communicate with local government authorities and candidates who will handle Malay-speaking customers
• Demonstrable track record of handling multiple vacancies across a variety of locations and disciplines
• Strong organizational skills, time management, attention to detail, and ability to prioritize, manage shifting demands, and demonstrate flexibility
• Proven ability to influence and collaborate with cross-functional stakeholders
• Excellent communicator with the ability to cope within a fast-paced and changing environment
• Strong data fluency—comfortable using metrics to diagnose issues and drive change
• Results-oriented – demonstrates initiative, a strong commitment to achieving meaningful results
• Passion for innovation, continuous improvement, and high standards
• Experience recruiting for customer service and business development positions is preferred
• Experience and familiarity with internal mobility programs and running internal hiring processes are an advantage
• This role is based in Kuala Lumpur only. No relocation support will be provided.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.