Senior Client Operations Officer, Custody Settlements M/F

CACEIS; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading asset servicing group in Putrajaya seeks a professional with a strong technical understanding of trade settlement processes. Responsibilities include ensuring timely processing of securities trades, guiding junior team members, and supporting management. Candidates should have 3-5 years of experience and a Bachelor Degree. The position emphasizes a problem-solving mindset and strong communication skills. Join a team dedicated to operational excellence in a dynamic financial environment.

Qualifications

• 3-5 years of experience in related field required.
• Strong understanding of Asia and Middle East markets implications.

Responsibilities

• Ensure securities trade processing and settlement are completed on time.
• Perform checks to highlight issues and escalate when necessary.
• Guide junior team members to improve their competency.
• Support team manager on ad hoc requests.

Skills

Trade settlement requirements understanding

Issue problem-solving skills

Concise communication

Custody Settlement processes

Continuous learning

Responsibility and ownership

Education

Bachelor Degree / BSc Degree

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

• Responsible to ensure all securities trade processing and settlement follow‑up activity within the designated cluster are completed within stipulated timeframe for each market relevant to trades.
• Perform checks and controls to ensure all issues are highlighted in reports and escalated to manager where applicable.
• Take charge to solve complex issues guided by procedure and guidance from more senior team members.
• Ensure accuracy of processing is in accordance with operating procedure of the team.
• Complete all reporting tasks and handle all queries in a timely manner.
• Diligent follow up on all open issues until complete resolution.
• Escalate operational issues or any abnormality in accordance with local escalation protocol.
• Guide junior team members in improving their technical competency.
• Support the team manager in any ad hoc requests in relation to the team’s core business or departmental activities.

Starting date 05/01/2026. Position with management. No Minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialisation: Not specified.

Qualifications

• Strong technical understanding in trade settlement requirements and specific instruction format.
• Strong understanding in the implications of failed settlement across all Asia and Middle East markets.
• Strong understanding in the connection of upstream‑downstream dependency of Custody Settlement with its stakeholders.
• Strong comprehension in understanding an issue and problem‑solving skills.
• Clear and concise communication to coordinate a solution for trade issue among stakeholders.
• Full understanding of market‑specific processes such as Buy‑In, market penalty calculation, Stock Connect and Bond Connect.
• Personality of continuous learning & improvement.
• Strong sense of responsibility in taking ownership of task deliveries and controls completion in a team.
• Good understanding of ICSD, America, and European market requirements of settlements.

Minimum experience level: 3-5 years. Languages: English.

Company

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.