Senior Client Operations Officer, Group Invoicing M/F

CACEIS; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global asset servicing firm located in Putrajaya, Malaysia, seeks a candidate to manage fee setups and ensure accurate billing processes. The role involves data analysis, validation, and ensuring compliance with client SLAs. Required qualifications include a Bachelor's degree in Finance, analytical skills, and familiarity with Microsoft tools. The firm emphasizes a supportive culture for professional growth and contribution to community success.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Collaborative dynamic culture

Qualifications

• 0-2 years of experience in fee set-up.
• Strong data analytical skills to manage multiple competing deadlines.
• Experience in a fast-paced environment.

Responsibilities

• Set up new and renegotiated fee schedules into the billing system.
• Perform validation on manual updates to the billing system.
• Ensure timely approval of invoices to meet service level agreements.
• Escalate invoice issues as per guidelines.

Skills

Data analytical skills

Knowledge of IS Invoicing process

Custody and Fund Accounting experience

Education

Bachelor Degree in Finance and Banking

Tools

Microsoft Excel

VBA

SQL

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am – 6pm (Malaysia timing)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Setting up new and renegotiated fee schedules into billing system according to established policies and procedures, including non‑standard set ups.
• Contribute to the set‑up of the billing system such as data analysis and impact analysis. Provide data to the invoicing system, follow up of manual and automated data loads.
• Perform four‑eye principle validation on all manual updates to the billing system and elevate to the management team in case of non‑standard requests.
• Ensure complete submission of the Invoicing Setup evidences (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.
• Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
• Escalate all invoice issues (e.g. late delivery, adjustments, etc.) as per employee guidelines.
• Perform reviews of data derived to calculate fees from various sources to ensure integrity.
• Ensure invoice distribution performed accurately based on client’s standing instructions (post, email, fax, duplicate invoices).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position & Requirements

Position with management

Minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialization: Tertiary education in Finance and Banking.

Experience

• Experience in fee set‑up, strong data analytical skill (especially from 1 system to another system).
• Experience in managing multiple competing deadlines and manual processes in a fast‑paced environment.

Minimum experience level: 0‑2 years

Skills needed

• Knowledge in IS Invoicing process and IS services background.
• Experience in Custody and Fund Accounting.

IT tools

• Advanced user of Microsoft Excel (including VBA and SQL) and other Microsoft Office applications.
• Demonstrated attention to detail coupled with good problem‑solving skills, analytical and numeric reasoning skills.

Languages

English

Company

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.