Assistant Manager, Transfer Agency, Fund Distribution Services M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset servicing company in Putrajaya is seeking an Assistant Manager to oversee day-to-day operations in Dealing, Reporting, and Settlement within Shareholder Services. The ideal candidate will have 3-5 years of experience in financial services and must demonstrate strong attention to detail and excellent communication skills. The role offers a robust Total Rewards Program, comprehensive training, and a supportive culture that emphasizes individual initiative and teamwork.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Qualifications

• 3-5 years of experience in Transfer Agency or financial services operations.
• Ability to use initiative and excellent attention to detail.
• Good interpersonal skills for networking and teamwork.
• Organizational skills with the ability to prioritize workloads.

Responsibilities

• Manage day-to-day activities for Dealing, Reporting, and Settlement.
• Ensure accuracy and timeliness of transactions per defined procedures.
• Monitor team workloads and coach members on operational tasks.
• Liaise with other departments for high-quality client service.

Skills

Attention to detail

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Assistant Manager is responsible for ensuring the team’s accurate and timely operation of agreed day‑to‑day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Region: Europe Working Hours: 9am – 6pm

What will you do?

• Manage the day‑to‑day activities for Dealing, Reporting and Settlement including validation.
• Be responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• Act as the team’s “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day‑to‑day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
• Promote CACEIS’s Values and Golden Rules. Ensure more governance during Distribution/Special Events/Ad‑Hoc requests with the highest attention and prioritisation.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
  • Trade processing
  • Dispatching
  • Cash Processing
  • Electronic Dealing
  • Reporting
  • Distribution
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut‑offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high‑quality service provided to clients.
• Ensure that the escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Ensure ongoing productivity by providing back‑up relief for staff who are absent, on leave or at times.

What’s in it for you?

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities. A world‑class training program in financial services. A collaborative dynamic culture where personal initiative and hard work are recognised and rewarded.

Application criteria

• Starting date 31/12/2025
• Position with management
• No minimum level of study: Bachelor Degree / BSc Degree or equivalent
• Training / Specialisation
• University degree or equivalent desirable

Qualifications

• 3‑5 years of Transfer Agency or financial services industry in an operations environment. Minimum experience level 3‑5 years.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organisational skills, ability to prioritise workloads to meet tight deadlines.
• Experience in business administration and/or relevant operational knowledge and experience.

Company

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.