Full Time à Malaisie

The Service Advisor is a crucial customer-facing role within DC Inspiring Sdn Bhd, responsible for providing exceptional service and support to our valued clients. Based in Kuantan, Pahang, this full-time position is an excellent opportunity for a motivated individual to join our dynamic team.

• Respond promptly and courteously to customer inquiries and concerns via phone, email, and other communication channels
• Provide accurate information and guidance to customers regarding our products and services
• Log and track customer interactions to ensure efficient follow-up and resolution
• Escalate complex issues to the appropriate team members for further assistance
• Contribute to the continuous improvement of our customer service processes and procedures
• Maintain a high level of professionalism and customer focus at all times

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Strong problem-solving and critical thinking skills to efficiently address customer inquiries and concerns
• Proficient in both written and verbal communication in Bahasa Malaysia and English
• Ability to work well in a team and adapt to a fast‑paced, dynamic work environment
• Commitment to providing exceptional customer service and a genuine passion for helping others

DC Inspiring Sdn Bhd is a leading provider of innovative business solutions and services. Driven by our mission to empower our clients and communities, we have established a strong reputation for excellence in the Call Centre & Customer Service industry. Join our team and be a part of our continued growth and success.

Apply now and become our next exceptional Service Advisor!