Service advisor

DC Inspiring Sdn Bhd; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider in customer service solutions is looking for a motivated Service Advisor in Kuantan, Pahang. This full-time role involves responding to customer inquiries, providing product information, and maintaining professionalism. Ideal candidates will have prior experience in customer service, excellent communication skills in both Bahasa Malaysia and English, and a commitment to exceptional service. Join this dynamic team to contribute to their mission of empowering clients and communities.

Qualifications

• Proven experience in customer service or call centre roles.
• Strong communication and interpersonal skills.
• Ability to address inquiries and concerns efficiently.

Responsibilities

• Respond to customer inquiries and concerns promptly.
• Provide accurate information on products and services.
• Log and track customer interactions for follow-up.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Teamwork

Critical thinking

Fluent in Bahasa Malaysia and English

Job description

The Service Advisor is a crucial customer-facing role within DC Inspiring Sdn Bhd, responsible for providing exceptional service and support to our valued clients. Based in Kuantan, Pahang, this full-time position is an excellent opportunity for a motivated individual to join our dynamic team.

What you’ll be doing

• Respond promptly and courteously to customer inquiries and concerns via phone, email, and other communication channels
• Provide accurate information and guidance to customers regarding our products and services
• Log and track customer interactions to ensure efficient follow-up and resolution
• Escalate complex issues to the appropriate team members for further assistance
• Contribute to the continuous improvement of our customer service processes and procedures
• Maintain a high level of professionalism and customer focus at all times

What we’re looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Strong problem-solving and critical thinking skills to efficiently address customer inquiries and concerns
• Proficient in both written and verbal communication in Bahasa Malaysia and English
• Ability to work well in a team and adapt to a fast‑paced, dynamic work environment
• Commitment to providing exceptional customer service and a genuine passion for helping others

About us

DC Inspiring Sdn Bhd is a leading provider of innovative business solutions and services. Driven by our mission to empower our clients and communities, we have established a strong reputation for excellence in the Call Centre & Customer Service industry. Join our team and be a part of our continued growth and success.

Apply now and become our next exceptional Service Advisor!