Customer Service (Mandarin Speaker)

ADS International Express; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Subang Jaya is seeking a customer support representative to assist clients with air waybills and customs inquiries. The ideal candidate should be proficient in written and spoken Mandarin and English, possess problem-solving skills, and be proactive. Responsibilities include guiding customers through the ADS portal, addressing inquiries about transit and prices, and resolving shipment disputes. The role offers full-time hours and various employee benefits including allowances and mobile phone provision.

Benefits

Attendance Allowance

Mobile Phone Provided

Annual Increment (subject to company performance)

Performance Bonus (subject to performance)

EPF/SOCSO/LHDN etc

Employee Discount on company products/services

Qualifications

• Fresh graduates with a strong attitude for problem-solving are welcome to apply.
• Minimum 1 year experience in a similar capacity.
• Experience in logistics/courier industry would be an added advantage.

Responsibilities

• Provide guidance to customers preparing air waybills through the ADS customer portal.
• Proactively respond to customer inquiries regarding customs requirements.
• Serve as the primary contact for resolving customer disputes related to shipments.

Skills

Problem Solving

Proactive

Diligent

Ability to Work Independently

Proficient in Written and Spoken Mandarin

Proficient in Written and Spoken English

Education

Minimum SPM

Tools

Ms Excel

Digital communication tools (e.g., email, WeChat)

Job description

Requirements

• Minimum SPM. Fresh graduates with a strong attitude for problem-solving are welcome to apply
• Minimum 1 year experience in a similar capacity
• Proficiency in Written and Spoken Mandarin and English. Mandarin communication will be with counterparts in Hong Kong, China, and Taiwan, if needed.
• Proficiency in using digital communication tools (e.g., email, WeChat) and Ms Excel.
• Problem Solving, Proactive, Diligent and Ability to Work Independently
• Experience in logistic/courier industry would be an added advantage
• Applicants must be willing to work in Subang Jaya
• Full Time only
• Training Provided
• Allowance Provided
• Work Hours 9am - 6pm Weekdays, 9am – 1pm Saturdays (Team Rotation basis)

Responsibilities

• Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal
• Proactively respond and follow up to customer inquiries with accurate information regarding customs requirements, transit times, and prices, where applicable
• Serve as the primary point of contact for resolving customer disputes and issues related to shipments and freight charges via email and WeChat
• Ensure shipment tracking information is always current and handle all tracing inquiries according to company standards
• Collaborate with internal operations teams and international counterparts in Hong Kong, China, and Taiwan to ensure the swift resolution of customer disputes.

Benefits

• Attendance Allowance
• Mobile Phone Provided
• Annual Increment (subject to company performance)
• Performance Bonus (subject to performance)
• EPF/SOCSO/LHDN etc
• Employee Discount on company products/services