IT Support Executive

IT JAYA SDN BHD; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Malacca is seeking an entry-level IT Support Executive to be the face of IT for internal users. This role involves technical troubleshooting, database maintenance, and physical support. Responsibilities include end-user support, incident management, and maintaining accurate documentation. The ideal candidate should have a Diploma or Degree in IT, basic troubleshooting skills, and strong communication abilities. This is an excellent opportunity for those looking to start their career in IT.

Qualifications

• Recently graduated with a Diploma or Degree in IT or related discipline.
• Ability to troubleshoot Microsoft Windows OS and Microsoft Office.
• Basic understanding of database tools and accounting workflows.

Responsibilities

• Act as the first point of contact for technical incidents and service requests.
• Diagnose and resolve issues related to Windows/Linux and hardware.
• Assist in maintaining database connectivity for accounting software.
• Respond promptly to incidents and provide status updates.
• Provide physical support in customer areas as needed.

Skills

Basic troubleshooting skills for Microsoft Windows OS

Familiarity with iOS and Android mobile devices

Basic SQL knowledge

Strong communication skills

Proactive learning attitude

Education

Diploma or Degree in IT, Computer Science, or related discipline

Job description

As an entry-level IT Support Executive, you will be the face of IT for our internal users and customers. This role is a blend of technical troubleshooting, database maintenance, and hands-on physical support. You will be responsible for ensuring that our client platforms, accounting systems, and customer-facing IT facilities run smoothly and efficiently.

Overview

As an entry-level IT Support Executive, you will be the face of IT for our internal users and customers. This role is a blend of technical troubleshooting, database maintenance, and hands-on physical support. You will be responsible for ensuring that our client platforms, accounting systems, and customer-facing IT facilities run smoothly and efficiently.

Responsibilities

• End-User Support: Act as the first point of contact for technical incidents and service requests, providing timely solutions to ensure business continuity.
• Troubleshooting: Diagnose and resolve issues related to Windows/Linux, mobile devices (iOS/Android), and hardware peripherals.
• Database & Accounting Support: Assist in maintaining database connectivity for accounting software. Use basic SQL queries to help resolve data-related discrepancies for the Finance team.
• Incident Management: Respond promptly to incidents, investigate root causes, and provide status updates while adhering to agreed Service Level Agreements (SLAs).
• Physical & Facility Support: Provide occasional on-site physical support in customer areas.
• System Maintenance: Assist in local server administration, software distribution, and patch management to ensure system updates.
• Documentation: Maintain accurate records of system configurations, troubleshooting steps, and operational reports.
• Vendor Coordination: Work with external vendors for hardware replacements and technical service repairs.

Qualifications

• Education: Recently graduated with a Diploma, or Degree in IT, Computer Science, or a related discipline.
• Technical Foundations:
  • Basic troubleshooting skills for Microsoft Windows OS and Microsoft Office Suite.
  • Familiarity with iOS and Android mobile devices.
  • Introductory knowledge of Database tools (SQL) and a basic understanding of Accounting workflows (e.g., how financial data flows through a system).
• Soft Skills:
  • Strong communication and interpersonal skills to assist non-technical users and customers.
  • A proactive learner with a "can-do" attitude toward solving complex problems.
• Physical Requirements: Ability to perform physical tasks, such as moving hardware or setting up equipment in customer zones.