Mandarin Customer Service

Revive Life Solution; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company is seeking a candidate to deliver exceptional support to Mandarin-speaking customers in Shah Alam. Candidates must possess strong communication skills in Mandarin and English, with a focus on customer service. The position requires adaptability to rotational shifts and familiarity with Chinese culture. Knowledge of Cantonese is a plus. Benefits include EPF, SOCSO, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Open to fresh graduates and entry-level candidates.
• Familiarity with Chinese culture to effectively address customer needs.
• Ability to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Provide exceptional customer service to Mandarin-speaking customers via phone, email, and chat.
• Respond to customer inquiries and resolve issues related to products, services, and accounts.
• Utilize interpreting skills to communicate with customers who have limited English proficiency.
• Document all customer interactions and resolutions in the company's CRM system.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction.

Skills

Excellent communication skills in Mandarin

Proficient in English

Demonstrated customer service skills

Strong interpreting skills

Knowledge of Cantonese

Education

Secondary/SPM/'O' Level qualification

Job description

Possess a minimum of Secondary/SPM/'O' Level qualification.

Open to fresh graduates and entry-level candidates.

Excellent communication skills in Mandarin, both written and spoken.

Proficient in English for effective communication with diverse teams and clients.

Demonstrated customer service skills with a focus on providing exceptional support.

Familiarity with Chinese culture to effectively address customer needs and concerns.

Ability to work on rotational shifts, including weekends and public holidays.

Knowledge of Cantonese is an added advantage.

Strong interpreting skills to accurately convey information between parties.

Must be willing to work onsite in Persiaran Sultan, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia.

Ability to start work on February 23rd.

Requirements

• Possess a minimum of Secondary/SPM/'O' Level qualification.
• Open to fresh graduates and entry-level candidates.
• Excellent communication skills in Mandarin, both written and spoken.
• Proficient in English for effective communication with diverse teams and clients.
• Demonstrated customer service skills with a focus on providing exceptional support.
• Familiarity with Chinese culture to effectively address customer needs and concerns.
• Ability to work on rotational shifts, including weekends and public holidays.
• Knowledge of Cantonese is an added advantage.
• Strong interpreting skills to accurately convey information between parties.
• Must be willing to work onsite in Persiaran Sultan, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia.
• Ability to start work on February 23rd.

Responsibilities

• Provide exceptional customer service to Mandarin-speaking customers via phone, email, and chat.
• Respond to customer inquiries and resolve issues related to products, services, and accounts with accuracy and efficiency.
• Utilize interpreting skills to effectively communicate with customers who have limited English proficiency.
• Maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers.
• Document all customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to senior team members or other departments as needed.
• Participate in training sessions and team meetings to stay up-to-date on product knowledge and customer service best practices.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, resolution time, and call handling efficiency.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance