Delivery jobs in Malaysia
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Lead, Business Support & Operations (SFA / RF / Data Verification)
Job summary
A leading telecommunications company in Kuala Lumpur is seeking a Lead for Business Support & Operations. The role involves overseeing daily operational activities, managing escalations, and developing Standard Operating Procedures. Candidates should have a Bachelor's degree with over 5 years of experience in operations within a telecommunications environment. Strong problem-solving abilities and effective communication skills are essential. This role offers a dynamic work environment with a range of benefits, including flexible hours and comprehensive insurance.
Benefits
Qualifications
- 5+ years of experience in operations, service delivery, or support roles.
- Strong understanding of telecom operational processes.
- Proven ability to develop and enforce Standard Operating Procedures (SOPs).
Responsibilities
- Oversee day-to-day operational activities for service delivery.
- Manage operational issues and escalate as needed.
- Prepare and review operational reports for accuracy.
- Support project implementations and compliance monitoring.
Skills
Education
Closing Date : 31/12/2026
Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!
- Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
The Day-To-Day Activities
- Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.
- Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.
- Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.
- Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.
- Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.
- Support project implementations, oversee disty training, and other related administrative matters and system enhancements related to operations.
- Escalate risks, delays, or compliance issues to management in a timely manner.
- Assist the Section Head in ensuring operational KPIs and service standards are met.
Education & Experience – Bachelor’s degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with 5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.
Telecom Operations & Systems Knowledge – Strong understanding of telecom operational processes, with hands‑on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.
Process, SOP & Reporting Capability – Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.
Operational & Analytical Skills – Strong problem‑solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast‑paced environment with high attention to detail.
Stakeholder Management & Leadership Traits – Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results‑driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.