Lead, Business Support & Operations (SFA / RF / Data Verification)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Lead for Business Support & Operations. The role involves overseeing daily operational activities, managing escalations, and developing Standard Operating Procedures. Candidates should have a Bachelor's degree with over 5 years of experience in operations within a telecommunications environment. Strong problem-solving abilities and effective communication skills are essential. This role offers a dynamic work environment with a range of benefits, including flexible hours and comprehensive insurance.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected F&B Brands

Qualifications

• 5+ years of experience in operations, service delivery, or support roles.
• Strong understanding of telecom operational processes.
• Proven ability to develop and enforce Standard Operating Procedures (SOPs).

Responsibilities

• Oversee day-to-day operational activities for service delivery.
• Manage operational issues and escalate as needed.
• Prepare and review operational reports for accuracy.
• Support project implementations and compliance monitoring.

Skills

Telecom operational processes

Excel

Problem-solving

Communication

Stakeholder management

Education

Bachelor’s degree or diploma in Business Administration or related field

Job description

Lead, Business Support & Operations (SFA / RF / Data Verification)

Closing Date : 31/12/2026

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

• Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.
• Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.
• Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.
• Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.
• Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.
• Support project implementations, oversee disty training, and other related administrative matters and system enhancements related to operations.
• Escalate risks, delays, or compliance issues to management in a timely manner.
• Assist the Section Head in ensuring operational KPIs and service standards are met.

Qualifications

Education & Experience – Bachelor’s degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with 5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.

Telecom Operations & Systems Knowledge – Strong understanding of telecom operational processes, with hands‑on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.

Process, SOP & Reporting Capability – Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.

Operational & Analytical Skills – Strong problem‑solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast‑paced environment with high attention to detail.

Stakeholder Management & Leadership Traits – Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results‑driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.