SSEA Technical Solution Engineer

CDNetworks; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global-leading content delivery network provider based in Kuala Lumpur is seeking passionate individuals for 24/7 technical support roles. The successful candidates will serve as the first point of contact for customers, troubleshoot complex web issues, and collaborate with teams to ensure smooth operations. A Bachelor's degree in IT or related field and strong analytical skills are essential. This role includes a rotating shift system, requiring flexibility on weekends and public holidays, and offers various benefits, including medical insurance and wellness reimbursements.

Benefits

Overtime claims

On The Spot Award

Long Service Award

Leave encashment option

Medical Insurance

Wellness reimbursement

Conveniently located within public transport

Qualifications

• Good understanding of Internet protocols, Linux, and CDN concepts.
• Experience in system engineering / IT support / enterprise technical support is advantageous.
• Fluent in English; knowledge of Mandarin is a plus.

Responsibilities

• Serve as the first point of contact for customers.
• Provide 24/7 support to troubleshoot complex web and networking issues.
• Collaborate with cross-functional teams for incident-free operations.
• Monitor and manage resolution status of support cases.
• Ensure adherence to SLA guidelines and accurate resolutions.
• Assess customer needs to recommend upgrades or features.
• Document knowledge from each issue.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Multi-tasking ability

Technical support experience

Education

Bachelor's Degree in Information Technology, Computer Engineering or related field

Tools

Linux

Internet protocols

Job description

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities

Served as first point of contact for our customers.

Providing 24/7 support to troubleshoot complex web and networking issues.

Collaborated with cross-functional teams to ensure incident‑free operations.

Monitored and managed the resolution status of all support cases.

Ensuring adherence to SLA guidelines and accurate issues resolution.

Assessed customer needs to recommend upgrades or additional features.

Analyzed impacts on customer business and implemented mitigation strategic.

Documented knowledge obtained from each issue in a centralized location.

• Other additional duties as required to support team and operational goals.

Malaysiansonly.

Must be able to work in 12‑hours‑rotating shifts (include weekends & PH).

Bachelor's Degree in Information Technology, Computer Engineering or related field.

Good understanding of Internet protocols, Linux, and CDN concepts.

Experienced in system engineering / IT support / enterprise technical support would be an added advantage.

High degree of analytical and problem‑solving skills.

High degree of organization, attention to detail and an ability to multi‑task.

Required language(s): English written and spoken. Mandarin written and/or spoken is plus.

Additional Information:

Overtime claims

On The Spot Award

Long Service Award

Leave encashment option

Medical Insurance

Wellness reimbursement

Conveniently located within public transport

About Us

As a global‑leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra‑low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result‑oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!

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