Product Manager, Marketing Platforms Channels

eTeam; Kuala Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A technology solutions firm in Kuala Selangor is seeking a Product Manager to drive innovative solutions that enhance customer experience. The successful candidate will manage business roadmaps, collaborate with marketing and technology teams, and take the lead in designing user journeys and business architectures. An ideal applicant will have a degree in IT/Telecommunications/Marketing and possess 4-7 years of relevant experience in product development and stakeholder management. This role demands a strong analytical mindset and excellent communication skills.

Qualifications

• 4-7 years of experience in solution design, product development, business analysis, or IT solution analysis.
• Excellent communication and project management skills.
• Good understanding of business performance drivers and best practices.

Responsibilities

• Drive business roadmap in collaboration with marketing and technology.
• Explore and ideate innovative solutions to customer problems.
• Evaluate business opportunities and design implementation solutions.
• Manage stakeholders to uncover problems and business value.
• Design user journeys and translate vision into mockups.
• Develop user acceptance criteria for software deliverables.
• Coordinate with multiple teams for timely project delivery.
• Create user training materials and manage user access.
• Research new technology to solve business problems.

Skills

Analytical problem-solving skills

Strong verbal and written communication skills

Continuous improvement mindset

Interpersonal skills

Ability to work independently

Team collaboration

Adaptability in changing conditions

Initiative and responsiveness to feedback

Education

Degree in Information Technology/Telecommunications/Marketing or equivalent

Job description

Product Manager, Marketing Platforms Channels

Job Summary: Drive exploration and design solution with existing and/or new capabilities to improve/ enhance customer problems-to-solve and business needs, perform market validation and drive implementation of solutions from inception to live-in-market, and ensure readiness of operations for best customer experience.

You are:

• Someone who is curious to understand customer and business problems-to-solve
• Someone who is passionate and persistent to drive continuous improvement and explore innovative solutions to solve customer problems
• Someone who is keen and capable to bring ideas and proposed solutions, at the same time dynamic in adjusting/pivoting to find common ground for better outcome/result
• Someone who can work independently with minimum supervision, capable to remove obstacles, and drive implementation towards excellence delivery
• Someone who has strong analytical and innovative problem-solving skills
• Someone who has strong verbal and written communication skills
• Good team player and excellent at building relationships with co-workers and stakeholders
• Someone who is willing to take initiative, to listen, to learn and respond positively to challenges and criticism, and could provide constructive feedback and contribution in discussion
• Thrive under fast paced work environment and conditions of constant change, ambiguity, debate, experimentation and informed risk taking

Your Responsibilities:

• Drive short/long-term business roadmap with collaboration with marketing and alignment with technology teams
• Explore innovative solutions and ideate on solutions to customer problems
• Evaluate business opportunities, analyze business processes, anticipate requirements, uncover areas for improvement, and design and implement solutions
• Interview and manage stakeholders to uncover problem-to-solve, and business value of requirements
• Design user journeys and translate vision into lo-fi mockups and workable technical solutions
• Design business architecture, business rules/exception handling required to minimize risk/impact to business
• Develop and govern user acceptance criteria to ensure workable software
• Work with various teams, ie: Marketing, Technology, Legal, Regulatory, and Security to ensure timely and quality projects/products/services delivery and rollout. Perform frequent update and presentation to management on project progress focus on product/service/business readiness
• Responsible for change management of newly developed software, including creating user training materials, new processes/governance (where necessary), and user access management
• Research and innovate on how to use technology to solve business problems, including running POCs on new partner systems, assess feasibility of introducing new technology to existing systems

Your Merits:

Degree in Information Technology/Telecommunications/Marketing or equivalent
4-7 years of experience in solution design, product development, product manager, business analyst, or IT solution analyst and preferably in relevant industry
Excellent communication, interpersonal and basic project planning/management skills
Ability to articulate, and present well with the ability to highlight appropriate perspective to diversified group of audiences
Good understanding of business key performance drivers & best practices