Workshop Executive

Cycle & Carriage; Sungai Pinang (Balik Pulau); On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Penang seeks a Workshop Manager to ensure effective workshop operations. The role involves monitoring revenue, managing staff productivity, and ensuring compliance with company policies and standards. The ideal candidate should have prior experience in workshop management and strong leadership abilities. This position is vital for maintaining high service quality and improving operational efficiency.

Qualifications

• Proven experience in a workshop management role.
• Strong leadership and communication skills.
• Ability to monitor and improve productivity.

Responsibilities

• Monitor workshop revenue daily and monthly.
• Conduct daily briefings for workshop staff.
• Manage technician discipline and compliance with policies.
• Ensure repairs meet standards before customer delivery.

Job description

• To monitor workshop revenue on daily and monthly basis and to take the necessary actions to ensure targets are met.
• To conduct daily morning briefing for all workshop staff.
• To monitor the technician productivity and efficiency on daily and monthly basis, and to take the necessary actions to ensure targets are met.
• To recruit, when required, and ensure technicians comply to the training schedule as laid out by MBM and management, to achieve the necessary skill level as required.
• To manage the discipline of all workshop staff with regards to compliance to company policies e.g. late comings and staff performance e.g. poor productivity/efficiency, disciplinary issues.
• To monitor all WIPs and liaise with relevant departments to expedite repair works, especially difficult repair and customer complaint cases.
• To ensure all repairs are performed according to DAG work procedures and standards, final control check conducted for all vehicles and issues rectified prior to delivery to customer.
• To proactively seek ways to improve the business.
• Keeps abreast of available equipment and new tools and recommends purchases.
• To ensure all vehicle are clean, interior and exterior, prior to delivery.
• To ensure all workshop tools and equipment are always calibrated and in good working condition.
• To ensure workshop is in compliance of all governmental and environment regulations.
• To ensure all warranty documentation and processes are adhered to prevent any warranty rejection.
• To prepare and submit all necessary reports (including adhoc reports) as required by management.
• To perform any other adhoc duties, as and when required by the management.