Delivery jobs in Malaysia

To drive organization transformation by developing and executing strategies that enhance user experience, optimize operational efficiencies and foster innovation, to support company growth and long-term sustainability

• Lead and manage the execution of the company’s transformation roadmap across digital, operational, customer, and distribution domains.
• Identify opportunities for digital transformation and assess feasibility and adoption within the organization.
• Track progress, mitigate risks, and ensure delivery within scope, timeline, and budget.
• Provide regular updates to senior leadership and stakeholders on transformation progress.
• Collaborate with internal key stakeholders across departments and entities to ensure alignment and buy-in; manage relationships with technology vendors and third‑party partners.
• Spearhead end‑to‑end reviews of business processes to identify pain points, inefficiencies, and opportunities for automation or redesign; work with IT and operations teams to implement digital solutions (e.g. RPA, e‑claims, digital onboarding).
• Drive continuous improvement through Lean, Agile, or Six Sigma methodologies.
• Spearhead the development and implementation of digital platforms for distribution and customers and ensure a customer centric user journey for agents, customers and partners; leverage automation, AI and digital tools to enhance business processes, streamline operations and reduce costs; monitor market trends, competitor digital capabilities, and insurtech partnerships for potential adoption.
• Identify and mitigate risk associated with the initiatives and proactively ensure alignment with regulatory compliance; track KPIs and business impact metrics tied to business growth, operational cost savings, customer NPS or digital adoption rates; optimize digital user journeys by implementing seamless, data‑driven experiences that improve engagement, efficiency and satisfaction; prepare board and management reports on initiatives milestones and ROI.

Bachelor’s Degree in any field, preferably Marketing, Information Technology, Business, Account Management, Sales, Communications, or related disciplines.

Minimum 6–10 years of experience in transformation, strategy execution, or consulting – exposure to various industries, including Telecommunication, Insurance, Takaful, or Digital Partnership, is beneficial.

Strong track record of leading cross‑functional projects and delivering results in a regulated industry.

Experience in managing digital and operational transformation projects.

Excellent project management and problem‑solving skills with a proven track record of successfully delivering complex projects within scope, budget, and timeline.

Strong interpersonal, influencing, and communication skills across all levels.

Strong analytical and problem‑solving abilities, with a data‑driven approach to decision‑making.

High adaptability and ability to manage ambiguity; ability to adapt to a fast‑paced environment and manage multiple priorities simultaneously.

Good understanding of Takaful/insurance business model, products, and customer segments.

Familiar with digital tools (e.g. CRM, workflow engines, RPA, data dashboards).

Highly creative with strong business analytical skills and experience in preparing information and business cases, reporting and problem solving.