Customer Service jobs in Malaysia
Premiere Customer Service Executive
Bjak Sdn Bhd
Technical Service executive
Sika Group
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NTT Communications
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Convergint Asia Pacific
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Telecontinent
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PERSOL
Customer-Focused Service Delivery Coordinator
Conquest Analytical Sdn Bhd
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Brickfields Asia College
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RHB Bank
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TDCX
Premiere Customer Service Executive
Job summary
A customer service firm in Kuala Lumpur is seeking a Premiere Customer Service Executive to be the primary contact for high-value customers. The role demands excellent communication skills, attention to detail, and an ability to work under pressure. Responsibilities include managing customer inquiries via live chat and calls, providing premium support, and collaborating with teams to improve services. Suitable candidates should have a diploma or degree, speak English and Bahasa Malaysia, and be ready to work in a fast-paced environment.
Benefits
Qualifications
- Excellent command of English and Bahasa Malaysia.
- Willing and able to work on shift schedules, 6 days a week.
- Possessing own transportation is an advantage.
- Able to perform in a fast-paced, high-volume environment.
Responsibilities
- Manage and own all customer communications from initial contact through to resolution.
- Provide premium-level support by delivering accurate information and personalised assistance.
- Collaborate closely with internal teams to ensure fast follow-up for all customer matters.
- Highlight customer trends and insights to improve our products and services.
Skills
Education
We are seeking a highly capable and customer-obsessed Premiere Customer Service Executive to join our team. In this role, you will serve as the primary point of contact for our high-value customers, ensuring every interaction is handled with professionalism, urgency, and exceptional care.
You will manage inquiries end-to-end, resolve issues efficiently, and deliver a premium service experience that reflects Bjak’s commitment to excellence. This role requires strong communication skills, high attention to detail, and the ability to think proactively to meet customer needs.
- Manage and own all customer communications (primarily via live chat and calls) from initial contact through to full resolution.
- Provide premium-level support by delivering accurate information, personalised assistance, and timely solutions.
- Maintain in-depth product and process knowledge to guide customers effectively.
- Act as the voice and advocate for our customers by identifying recurring issues, feedback, and improvement opportunities.
- Collaborate closely with internal teams to ensure fast and accurate follow-up for all customer matters.
- Proactively highlight customer trends, gaps, and insights that can improve our products, services, and overall experience.
- Uphold all service quality standards, operational procedures, and compliance requirements.
- Contribute to a positive, collaborative, and performance-driven team culture.
- Malaysian citizens only.
- Full work‑from‑office at 1 Tech Park, Bandar Utama.
- Willing and able to work on shift schedules, 6 days a week.
- Possessing own transportation is an advantage.
- Open to fresh graduates.
- Excellent command of English and Bahasa Malaysia.
- Minimum Diploma or Degree in any field.
- Strong attention to detail, problem‑solving ability, and ownership mindset.
- Able to perform in a fast‑paced, high‑volume, and international working environment.
- Strong empathy, communication skills, and customer‑first attitude.
- Immediate availability is an added advantage.
- Full training (theory and hands‑on) will be provided.
- International work environment with a flat and agile organization structure.
- Results‑driven, practical, and supportive team culture.
- Free training, personal development, and upskilling opportunities.
- Fast‑paced environment with meaningful and unique challenges.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.