Executive - Customer Service (English and Malay)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking an Executive - Customer Service. The role involves responding to customer inquiries via Inbound Chat and assisting with product selection. Candidates should have a Diploma or Degree and be proficient in both English and Malay. The company offers an attractive salary of RM 2800, along with quarterly performance allowances and generous leave days. Ideal for motivated individuals looking to start their career in customer service.

Benefits

Attractive Salary

Performance-related allowance

15 days Annual Leave

Medical and hospitalization insurance coverage

Qualifications

• E-Commerce experience or online marketplace knowledge is an advantage.
• Ability to work independently and as a team.

Responsibilities

• Respond to customer inquiries through Inbound Chat.
• Assist customers with product selection and answer pre-sales questions.
• Ensure prompt resolution of queries and feedback.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Dynamic and motivated team player

Basic computer knowledge

Education

Diploma or Degree in any discipline

Tools

MS Office

MS Outlook

Internet Explorer

Job description

Executive - Customer Service (English and Malay)

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Job Description

The Responsibilities of the Role:

• Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
• Assists customers and sellers with product selection, answers basic pre‑sales questions, and suggests various product options that are available.
• Input customer interaction, problems in Customer Relation Management System (CRMS).
• Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
• Ensure all customers and sellers feedback/complaints/disputes are addressed as and when required (if any) or escalates the same to the Assistant Manager – Operations or required team (where necessary).
• Provide high‑level service to customers through the chat platform and resolve issues in accordance with guidelines.
• Participate fully in the team, attending regular team meetings and giving feedback and ideas to colleagues and the Assistant Manager.
• Escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures.

Skill Requirements:

• Diploma or Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• E‑Commerce experience / online marketplace knowledge is an advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result‑oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday – Friday (9:30 am – 5:30 pm), Saturday (9:30 am – 12:30 pm).

The Package:

• Attractive Salary (RM 2800).
• Performance‑related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.Medical and hospitalization insurance coverage.

Experience Required: Entry Level

Location: Kuala Lumpur, WP, Malaysia.

Employment Type: Full Time.