Customer Service Officer (Southern)

Solarvest Holdings Berhad; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent solar energy company in Johor Bahru seeks a dedicated professional to address customer inquiries, monitor solar system performance, and prepare reports. The ideal candidate must have at least a diploma or degree, be customer-oriented, and possess strong communication skills in English, Bahasa Malaysia, and Mandarin. Responsibilities include maintaining relationships, collaborating with various departments, and ensuring customer satisfaction through effective service and reporting strategies.

Qualifications

• Candidate must possess at least a Diploma or Bachelor's degree in any field, preferably in engineering.
• Required language skills include Bahasa Malaysia, English; Mandarin is a plus.
• Must be capable of managing multiple tasks and work autonomously.

Responsibilities

• Address customer inquiries promptly and professionally.
• Monitor and analyze solar PV system performance daily.
• Prepare monthly performance reports for customers.
• Build and maintain long-term business relationships.

Skills

Customer and service-oriented

Strong communication skills

Computer literate

Team player

Energetic and enthusiastic

Education

Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma

Tools

Microsoft Office

Job description

Responsibilities

• Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
• Monitor and analyze the performance of solar PV systems on daily basis.
• Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
• Maintain existing customer relationships to ensure continued business with the company.
• Prepare quotations and follow up with customers for their acceptance.
• Prepare monthly performance report of the solar system to customers.
• Engage with client and technical team together to resolve customer’s project issue.
• Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
• Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
• Build and maintain long term business relationship with new and existing customers.
• Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
• Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
• Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
• Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
• Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
• Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
• Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
• Team player, self-motivated to learn, effective communicator, and patient.
• Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.