Customer Service Specialist (mandarin)

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking candidates for customer service roles in Kuala Lumpur, Malaysia. The position requires proficiency in Mandarin and English, with an emphasis on customer satisfaction. Responsibilities include handling communications via phone, email, and chat, along with supporting customers with bookings and inquiries. Ideal candidates should have experience in a BPO environment and be ready for 24/7 shift rotations. Attractive benefits and training will be provided.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

Qualifications

• Must be proficient in Mandarin (both verbal and written).
• Experience in a BPO environment is a strong advantage.
• Demonstrate customer service-related experience.

Responsibilities

• Handle inbound customer communications via phone, email, and chat.
• Support customers with reservations, booking changes, cancellations.
• Address customer concerns efficiently and professionally.

Skills

Proficient in Mandarin and English

Customer service experience

BPO experience

Education

Minimum Diploma qualification

Job description

Requirements

• Proficient in Mandarin and English, with Mandarin being mandatory (both verbal and written)
• Possess experience in a BPO environment, which is a strong advantage
• Hold a minimum of a Diploma qualification in any field (Fresh Graduates are welcome)
• Demonstrate customer service–related experience, which is an added advantage
• Prepared to work on a 24/7 shift rotation.

Responsibilities

• Handle inbound customer communications via phone, email, and chat.
• Support customers with reservations, booking changes, cancellations, and general hospitality-related enquirers.
• Deliver accurate details on accommodation options, amenities, rates, promotions, and policies.
• Address and resolve customer concerns efficiently and professionally to ensure a high level of satisfaction.
• Refer complex or sensitive cases to the relevant internal teams when required.
• Document customer interactions clearly and accurately within the CRM system.
• Comply with performance standards, including quality scores, AHT, customer satisfaction, and attendance.
• Participate in service and process enhancements to improve overall service quality.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided5 Working Days