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Job summary
A leading multinational corporation is seeking a Senior Sales Coordinator to handle customer inquiries, prepare quotations, and ensure smooth operational efficiency. The role includes resolving issues, collaborating with various teams, and participating in improvement projects. Candidates should have strong communication skills and a proactive approach to managing operational challenges.
Responsibilities
- Assist customers with sales inquiries and provide suitable solutions.
- Prepare quotations, process purchase orders, and address customer claims.
- Resolve product issues and follow up for full resolution.
- Collaborate with teams on order status and accounts receivable.
- Monitor inventory allocation and check lead times.
- Communicate delays and changes in delivery schedules.
- Troubleshoot operational challenges and implement preventive measures.
- Participate in customer-service improvement projects.
- Cover operational duties during absences or shortages.
- Ensure accurate data for KPI reporting.
Senior Sales Coordinator
Basic up to RM5,500
9 AM – 6 PM (Mon‑Fri); 9 AM – 1 PM (Saturday, rotational); occasional public holidays.
KL Eco City, Bangsar, Kuala Lumpur
A leading multinational corporation (MNC) specializing in the manufacturing and distribution of standard components for Factory Automation, Press Dies, and Plastic Molds. The company is recognised for its broad product range, fast delivery, high quality and competitive pricing, and has experienced rapid growth across Southeast Asia over the past decade.
- Respond to and assist customers with sales inquiries, providing timely and suitable solutions or alternatives.
- Prepare quotations, process purchase orders, and address customer claims related to shipment delays, defective items, or incorrect pricing.
- Resolve product or service issues by identifying the cause of customer complaints and offering effective solutions, followed by follow‑up to ensure full resolution.
- Correct part‑number discrepancies, request lead‑time adjustments from suppliers, and collaborate with Sales, Shipping and Accounts teams on order status and accounts‑receivable matters.
- Prepare Requests for Quotations (RFQs) and issue Purchase Orders (POs) to suppliers; monitor inventory allocation and check the status of lead times.
- Communicate any delays and changes in delivery schedules internally and externally, expedite deliveries from suppliers and update relevant systems.
- Troubleshoot and resolve operational challenges while implementing preventive measures to ensure smooth daily operations.
- Participate in customer‑service improvement projects and assist in training and guiding new team members.
- Cover operational duties in the event of unexpected absences or staffing shortages.
- Ensure accurate data for KPI reporting and actively contribute to workflow improvements for operational efficiency.
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Cheryl Lee – R22103993
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.