lavori da Customer Service in località Regno Unito

A well-established hospitality and leisure resort, offering a premium experience for guests with luxurious accommodations, diverse dining options, and diverse leisure facilities based in Sungai Long, Kajang.

SUMMARY:

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the resort, ensuring exceptional guest experiences, efficient management of departments, and overall business success. This role involves supervising staff, maintaining service standards, optimizing revenue, and ensuring compliance with company policies and industry regulations.

Key Responsibilities:

1. Operational Management

- Assist the General Manager in managing all resort operations, including front office, housekeeping, food & beverage, and recreation.

- Ensure smooth day-to-day functioning of departments and address operational challenges.

- Monitor guest satisfaction and implement improvements to enhance service quality.

2. Staff Supervision and Development

- Oversee department heads and ensure effective team management.

- Conduct staff training and development programs to maintain high service standards.

- Handle employee performance evaluations, disciplinary actions, and conflict resolution.

3. Financial and Revenue Management

- Assist in budgeting, forecasting, and financial planning for the resort.

- Monitor revenue streams, control costs, and implement strategies to maximize profitability.

- Ensure compliance with financial policies and procedures.

4. Guest Relations and Customer Service

- Address guest concerns and ensure prompt resolution of issues.

- Maintain high levels of customer satisfaction through personalized service and attention to detail.

- Oversee VIP guest experiences and special requests.

5. Sales, Marketing, and Business Development

- Collaborate with the sales and marketing team to promote the resort and attract guests.

- Assist in developing promotional campaigns, partnerships, and events.

- Monitor market trends and competitor activities to enhance business strategies.

6. Compliance and Safety

- Ensure adherence to health, safety, and environmental regulations.

- Maintain compliance with industry standards and company policies.

- Oversee security measures and emergency preparedness plans.

7. Reporting and Administration

- Prepare operational reports and present insights to the General Manager.

- Maintain accurate records of financial transactions, guest feedback, and staff performance.

- Assist in strategic planning and decision-making processes.

- Promote employee well-being through wellness programs and initiatives.

Qualifications:

- Bachelors degree in Hospitality Management, Business Administration, or related field.

- Minimum of 3 years of experience in resort or hotel management.

- Strong leadership, communication, and problem-solving skills.

- Proficiency in hotel management software and financial systems.

- Ability to work under pressure and adapt to dynamic operational needs.

- Excellent organizational and multitasking abilities.

- Strong guest service orientation and interpersonal skills.

- Ability to lead and motivate teams effectively.

- Strategic thinking and business acumen.

Interested candidates, please apply online or send your updated resume to alex (at)talentrecruit.com.my

or WhatsApp to +6012 - 612 1287 (Alex)

Only shortlisted candidates will be notified.