Telemarketer

Hunters International Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A licensed moneylender in Malaysia is seeking a Sales Representative to seek new sales opportunities through cold calling and live chat. You will prepare and deliver presentations, manage customer inquiries, and negotiate deals. Candidates should be proficient in English and Bahasa Malaysia, with an understanding of loan products. Fresh graduates are welcome to apply. The role offers a basic salary of MYR 1,700 - MYR 2,000 plus commission.

Qualifications

• Fresh graduates are welcome to apply.

Responsibilities

• Seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver presentations on products and services.
• Negotiate and close deals, handle complaints.
• Collaborate with team members to achieve results.
• Gather feedback from customers and share with teams.
• Cross sell products.
• Manage incoming calls and convert leads to customers.

Skills

Good in English

Good in Bahasa Malaysia

Understanding of loan product collections

Customer repayment behavior knowledge

Mandarin/Cantonese (added advantage)

Job description

About the Company:
Our client is a licensed moneylender in Malaysia, operating under the Moneylenders Act 1951. The company offers fast, easy, and reliable financial assistance tailored to individual needs and capabilities. Their services are designed to assist individuals who face challenges in obtaining loans through traditional channels. With a focus on professionalism, adaptability, prudence, teamwork, respect, and integrity, our client aims to provide efficient and secure services to its clients.

Key Responsibilities

• Actively seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver appropriate presentations on products and services.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Assess customers needs and provide assistance and information on product features.
• Follow and achieve team sales goals on a monthly basis.
• Remain knowledgeable on products offered.
• Cross sell products.
• Team up with co-workers to ensure proper customer service.
• Manage incoming calls and convert sales leads to customers.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Monitor customer inquiries on webpage and reach out to provide assistance.
• Remarketing of leads.

Qualifications and Requirements

• Good in English and Bahasa Malaysia
• Mandarin/Cantonese will be an added advantage
• Strong understanding of loan or financing product collections and customer repayment behavior
• fresh graduate is welcome to apply

Remuneration

Basic: MRY 1,700 - MYR 2,000 + Commission

Working Hours

Monday - Friday: 9am - 6pm
Saturday: 9am - 3pm

Work Location

Kelana Jaya, Petaling Jaya

Consultant In-Charge

Andrea Low
[e-mail]
012 - 201 3693