Senior Solutions Architect (Cloud, Development & Data Analytics)

DHL Asia Pacific Shared Services Sdn Bhd; Cyberjaya; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading logistics firm based in Cyberjaya is seeking a Senior Solutions Architect to lead in cloud architecture and data analytics solutions. You will be instrumental in guiding product teams, implementing best practices, and enhancing communication with global teams. Ideal candidates have experience with Generative AI, Agile methodologies, and strong business intelligence skills. The position offers a hybrid work model and comprehensive benefits package.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Additional day off from public holidays

Free parking space

Qualifications

• Excellent understanding of technology related to Customer Services.
• Exposure to data modeling and Generative AI implementation.
• Experience in Agile/Scrum teams and Solution Architecture design.

Responsibilities

• Provide solutioning design and guide product teams.
• Investigate and resolve incidents within complex data solutions.
• Collaborate across cross-regional project teams.

Skills

Cloud architecture

Data modeling

Generative AI

Agile/Scrum

Problem solving

Software development

Business intelligence

Presentation skills

English proficiency

Education

Certifications in AWS/Microsoft Azure/Google Cloud

Tools

Microsoft Azure

Google Cloud

Power BI

Power Apps

Job description

Senior Solutions Architect (Cloud, Development & Data Analytics)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Solution Architecture in data analytics and business intelligence space. Our Customer Service Complex Data Solution team is continuously expanding. No matter your level of Solution Architect proficiency, you can always grow within our diverse environment.

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide solutioning design and play a crucial role in guiding the product team in implementing best practices and help investigate and resolve incidents that were not resolved in lower support levels. Sometimes, issues might get tricky, and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play.

For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security implementations / industry practices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.

Last but not least, usage of Generative AI (GenAI), Machine Learning (ML) concepts and extensive knowledge of Load Balancers, VPNs, Proxies, Microsoft Azure and Google Cloud are all in your support league.

Ready to embark on the journey? Here’s what we are looking for:

As a Senior Solutions Architect, having excellent skill in understanding the latest technology relation to the business knowledge of Customer Services (CS) experience is a huge plus.

Very good knowledge of cloud architecture, exposure to data modeling and adoption of Generative AI/Agentic AI will also be an integral part of this role and experience in implementation of the customer facing application.

Been part of the Agile/Scrum team experience is useful. Well versed in Solution Architecture design fundamentals and presentation skills, software development experience / hands-on especially in Angular/Java/Python, familiarity with development framework, advanced analytics and problem solving skills.

You are a business intelligence technology aficionado, therefore you have a good understanding of latest analytics skill sets and experience in implementation of MVP and POC rapid prototyping experience is most welcomed. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment and time zones due to other data center’s project team, you can expect cross‑region collaborations with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Certifications/knowledge of AWS/Microsoft Azure/Google Cloud/Snowflake/Teradata/Power BI/Power Apps/any Gen AI related certification is a plus.

Benefits for you:

• Hybrid work arrangements to balance in‑office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad‑hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Pooi Hoe and I’m a team manager. I started my career at DHL IT Services back in 2004, when I took a role as Business Analyst in the DHL Data Warehouse BI team. Gaining more hands‑on experience with managing multiple projects across all areas in DHL has always fascinated me, from there, I moved fast through the company ladder and soon landed a Project Manager role. In 2019, I moved to a management role, being Team Manager. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Business Intelligence. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.