Front Office & Guest Services Executive - MRO Admin

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Front Office & Guest Services Executive to manage overall office operations and guest services. The ideal candidate will have a strong hospitality background and excellent communication skills in English and Mandarin. Responsibilities include managing reception services, optimizing processes, and supporting workplace events. This role requires a proactive and customer-focused individual who thrives in fast-paced environments.

Qualifications

• 3–5 years’ experience in hospitality or sales/business development.
• Proven experience in leading and managing teams.
• Strong communication skills in English and Mandarin.

Responsibilities

• Support daily facility operations and ensure compliance.
• Lead reception and concierge services for seamless guest experience.
• Plan and oversee workplace events and engagements.

Skills

Customer service excellence

Strong presentation skills

Relationship management

Coaching

Team leadership

Education

Degree/diploma in Hospitality, Business, Communications, or Event Management

Tools

Microsoft Office (Excel, PowerPoint)

Digital workflow tools

Job description

Front Office & Guest Services Executive - MRO Admin

The IFM Executive supports overall office management while focusing on soft services and guest experience - including helpdesk, concierge, reception, floor ambassadors, event support, and Huawei showroom VIP visits.

The role ensures a polished, professional first impression for employees, clients, and high-level guests. Candidates with a top-tier hospitality background (hotel, airline, luxury retail) or sales/business development experience are ideal, as they combine customer service excellence with strong presentation and relationship management skills.

Key Responsibilities

• Overall IFM Office Management
  • Support daily facility operations including vendor coordination, maintenance, housekeeping, and workplace services.
  • Ensure compliance with company standards and contribute to workplace experience improvements.
• Soft Services & Guest Experience
  • Lead reception, concierge, helpdesk, and floor ambassadors to deliver seamless front‑of‑house services.
  • Train and coach staff to provide polished corporate hospitality, inspired by premium hotel and airline standards.
  • Streamline workflows and SOPs to ensure consistency, responsiveness, and service excellence.
  • Conduct walkthroughs, audits, and feedback sessions to maintain high standards.
  • Manage executive visits, client delegations, and showroom tours.
  • Uphold service etiquette, protocol, and hospitality standards.
  • Represent Huawei with professionalism and poise to senior stakeholders and guests.
• Event & Engagement Support
  • Plan and support workplace events and internal as well as external engagements with various departments including HR, Marketing, Public Relations etc.
  • Oversee guest experience, logistics, and frontline service alignment.
• Process Optimization & Reporting
  • Continuously improve service processes to boost efficiency and satisfaction.
  • Use digital tools (Excel, PowerPoint, SharePoint, ServiceNow, etc.) for reporting, analysis, and workflow automation.
  • Track service KPIs (e.g., response time, satisfaction, grooming standards) and prepare performance reports.

Candidate Profile

• Degree/diploma in Hospitality, Business, Communications, or Event Management.
• 3–5 years’ experience in hospitality (hotel, airline, luxury retail) or sales/business development roles.
• Proven experience in leading a team and/or managing large frontline teams as well as managing high‑level receptions/visits.
• Strong communication in English and Mandarin, with professional grooming and presentation skills. "We are looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers.".
• Proficient in Microsoft Office (Excel, PowerPoint) and digital workflow tools.
• Customer‑focused, proactive, and resilient; able to coach frontline staff to deliver corporate hospitality excellence.
• Thrives in fast‑paced environments, balancing guest experience with operational efficiency.

Kuala Lumpur City Centre, Kuala Lumpur, MY