Call Center jobs in Malaysia
Lodging Partner Associate, Japanese Language Support
Traveltechessentialist
IT Analyst – Help Desk (Service Desk Level 1)
eTeam
Facebook Chat Support - Vietnamese + English (currently in Malaysia)
eTeam
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Officer (Mandarin Speaking Role)
Antasis
Connect with headhunters to apply for similar jobsAdvisor I, Customer Service – Cantonese (Evergreen)
Concentrix
Customer Service Rep — 80 Calls/Day + Great Benefits
ASK Resources
Customer Service Representative- Mandarin (Sign on Bonus)
Teleperformance
Senior Japanese Call Center Team Lead
Aeon Credit Service
Call Centre Agent (Japanese Speaker)
Aeon Credit Service
Thai-speaking Call Center Agent — Customer Care
Startek
Specialist - Quality Assurance (Mandarin & Cantonese Language Support)
Scicom MSC Berhad
Customer Success Specialist (Japanese Speaking (Non- Native)
Recruitify
Data Center After-Sales Engineer - Global Support
Hirehub Management Sdn. Bhd.
Social Media Project - Quality Coach- English/ Malay / Mandarin Speaking
Teleperformance USA
Healthcare Call Center Specialist (Fresh Grads Welcome)
PMCare
Airport Ground Staff / Cabin Crew
Fronix Services
E-commerce Support
Job summary
A leading customer service provider in Johor, Malaysia, is seeking enthusiastic and customer-focused individuals for the role of Customer Service Representatives (Mandarin-speaking). You will be the first point of contact for customers, handling inquiries through email, live chat, and phone calls. Ideal candidates should be proficient in Mandarin and English, possess strong communication skills, and have the ability to handle multiple tasks. This role offers competitive salary and benefits, along with opportunities for growth within the company.
Benefits
Qualifications
- Proficiency in Mandarin (spoken and written) and English.
- Previous experience in customer service or call center is an advantage, fresh graduates welcome.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on rotational shifts, including weekends.
Responsibilities
- Handle incoming customer inquiries via email, chat, and calls.
- Provide accurate information and assistance to customers.
- Resolve customer concerns effectively.
- Document customer interactions and update records.
- Escalate complex issues to relevant teams.
Skills
Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.
- sProficiency in Mandarin (spoken and written) and English
- .Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
- .Strong communication and problem-solving skills
- .Ability to handle multiple tasks and work under pressure
- .Flexibility to work on rotational shifts, including weekends and public holidays
- .Based in Johor or willing to relocate
- erCompetitive salary and benefits packag
- e.Paid training and career development opportunitie
- s.A supportive and diverse work environmen
- t.Opportunities to grow within the compan
- iesHandle incoming customer inquiries via email, chat, and call in a professional and timely mann
- er.Provide accurate information, solutions, and assistance to custome
- rs.Resolve customer concerns effectively while maintaining a high level of empathy and professionali
- sm.Document customer interactions and update records in the syst
- em.Escalate complex issues to the relevant teams when necessa
- ry.Work closely with team members and supervisors to achieve performance targets and service level agreemen
- ts.Maintain a positive and customer-first attitude at all tim
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.