Thai-speaking Call Center Agent — Customer Care

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading call center service provider in Malaysia is looking for a customer-focused Call Centre Agent. The successful candidate will manage inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. Ideal candidates will have excellent communication skills, problem-solving abilities, and the ability to perform well under pressure. Candidates should be flexible to work in shifts, including weekends and holidays as required. This is an opportunity to join a dynamic team in a fast-paced environment.

Qualifications

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Strong ability to handle stressful situations and remain calm under pressure.
• Flexibility to work in shifts, including weekends and holidays, if required.

Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints and provide appropriate solutions.
• Document all call information accurately in the system.

Skills

Excellent communication skills

Problem-solving abilities

Active listening

Computer skills

Tools

CRM software

Job description

A leading call center service provider in Malaysia is looking for a customer-focused Call Centre Agent. The successful candidate will manage inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. Ideal candidates will have excellent communication skills, problem-solving abilities, and the ability to perform well under pressure. Candidates should be flexible to work in shifts, including weekends and holidays as required. This is an opportunity to join a dynamic team in a fast-paced environment.