Customer Service Representative

Teleperformance; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative fluent in Mandarin and English for its Penang location. You will be responsible for handling customer inquiries via email, live chat, and phone calls, ensuring a positive experience. The position offers a competitive salary, a sign-on bonus, and opportunities for paid training and career advancement. Candidates with strong communication and problem-solving skills are encouraged to apply, including fresh graduates.

Benefits

Competitive salary and benefits package

Sign on bonus

Paid training

Career development opportunities

Supportive and diverse work environment

Qualifications

• Proficient in both Mandarin and English.
• Experience in customer service is a plus, but fresh graduates welcome.
• Strong communication and problem-solving skills are required.

Responsibilities

• Serve as the first contact for customers, ensuring great service.
• Handle inquiries through email, live chat, and phone calls.
• Resolve customer issues while maintaining professionalism.
• Document customer interactions accurately.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Ability to work under pressure

Flexibility to work on shifts

Job description

Customer Service Representative – Mandarin (Sign on Bonus)

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on given shift.
• Willingness to work at the Penang site.

Responsibilities

We are seeking enthusiastic and customer‑focused individuals to join our team as Customer Service Representatives (Mandarin‑speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer‑first attitude at all times.

Benefits

What We Offer

• Competitive salary and benefits package.
• Sign on bonus.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.