Senior Japanese Call Center Team Lead

Aeon Credit Service; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent credit service provider in Kuala Lumpur seeks a Senior Officer for the Japanese Team to supervise Call Centre operations. The role involves leading Japanese speaking staff, ensuring compliance with policies, and reporting on operations performance. Candidates should possess fluency in Japanese and English, with a minimum of 3-5 years of experience in Call Center operations, including management exposure. Strong analytical, time management, and interpersonal skills are essential for success.

Qualifications

• Fluent in Japanese and English.
• Minimum 3-5 years direct experience in Call Center operations.
• Experience in management level exposure is essential.

Responsibilities

• Supervise daily Call Centre operations for Japanese customers.
• Lead the Japanese speaking staff to achieve performance targets.
• Ensure compliance with internal policy and BNM requirements.
• Train and supervise junior staff in multitasking operations.

Skills

Japanese language proficiency

English language proficiency

Time management skills

Interpersonal skills

Analytical skills

Education

Diploma or Bachelor’s Degree in any related discipline

Job description

A prominent credit service provider in Kuala Lumpur seeks a Senior Officer for the Japanese Team to supervise Call Centre operations. The role involves leading Japanese speaking staff, ensuring compliance with policies, and reporting on operations performance. Candidates should possess fluency in Japanese and English, with a minimum of 3-5 years of experience in Call Center operations, including management exposure. Strong analytical, time management, and interpersonal skills are essential for success.