Customer Service

My Air Conditioning Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Malaysia is looking for a customer service professional with at least two years of experience. You will be responsible for handling billing and inquiries while ensuring customer satisfaction through excellent communication and problem-solving skills. The ideal candidate will possess a minimum diploma and be fluent in both Bahasa Malaysia and English. This role offers valuable benefits including annual and medical leave, fostering a supportive work environment.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF & SOCSO

Qualifications

• Minimum two years of relevant experience in a customer service environment.
• Proven track record for improving process efficiencies and solving problems.
• Excellent internal personal skills to connect with customers.

Responsibilities

• Entering billing, invoices, and schedules.
• Providing first level support for phone/email inquiries.
• Identifying customer needs and resolving complaints promptly.
• Coordinating with internal departments to escalate unresolved issues.
• Engaging and going the extra mile to satisfy customer needs.
• Maintaining comprehensive records of all conversations.
• Following communication procedures and policies.

Skills

Customer service orientation

Excellent communication skills

Analytical skills

Problem-solving skills

Multitasking ability

Fluency in Bahasa Malaysia

Fluency in English

Education

Diploma or above

Job description

Requirements

• Minimum two year of relevant experience in customer service environment.
• Possess minimum Diploma or above
• Must be comfortable with high volume of transaction
• Customer service Oriented
• Proven track record for improving process efficiencies and solving problems.
• Excellent communication in both written and verbal
• Excellent internal personal skills to connect with customer
• Excellent analytical, problem solving skills and multi tasking ability
• Fluency in Bahasa Malaysia and English

Responsibilities

• Entering billing, invoices, and schedule
• Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
• Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
• Coordinate with Internal Departments and escalation the unresolved issues to the second level support tem and esure all cases are followed through to closure.
• Engage and going extra mile to satisfy customer’s needs to build customer loyalty.
• Maintain records of all conversations in the call center database in a comprehensive manner for use of analysis and reporting.
• Follow communication procedures, guidelines and policies.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF & SOCSO