Customer Service Representatives

TP; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm in Johor is seeking Customer Service Representatives who are fluent in Mandarin and English. You will provide exceptional service through email, chat, and phone calls, handling inquiries and resolving issues. The ideal candidate possesses strong communication skills, the ability to multitask, and flexibility for rotational shifts, including weekends. This position offers competitive salary and benefits, along with opportunities for career development in a supportive work environment.

Benefits

Competitive salary and benefits package

Paid training

Career development opportunities

Supportive work environment

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information and assistance to customers.
• Resolve customer concerns while maintaining professionalism.

Skills

Proficiency in Mandarin

Proficiency in English

Communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility to work rotational shifts

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.