Customer Service Officer (Mandarin Speaking Role)

Antasis; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Iskandar Puteri is seeking candidates for a customer service role. The ideal applicant should possess strong verbal and written communication skills in English and Mandarin, with the ability to resolve issues efficiently while maintaining attention to detail. Benefits include competitive salary, health benefits, PTO, and career development opportunities. Fresh graduates are welcome to apply, making this an excellent opportunity to start a career in customer service.

Benefits

Competitive Salary with performance-based incentives

Health and Wellness Benefits, including medical

Birthday Leave

Retirement Savings Plan with employer matching

Paid Time Off (PTO)

Career Development Opportunities including training

Team-Building Activities and company-sponsored social events

On-site Facilities such as break room and recreational areas

Recognition Programs for top performers

Qualifications

• Previous experience in customer service or call center environment is preferred.
• Fresh graduate is welcome to apply.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate product and service information.
• Resolve customer issues, complaints, and concerns.
• Maintain detailed records of customer interactions.
• Work closely with other departments to address customer needs.

Skills

Strong verbal and written communication skills in English and Mandarin

Good problem-solving and conflict-resolution skills

Ability to work in a fast-paced environment

Attention to detail

Multitasking abilities

Education

High school Diploma or equivalent certificate

Tools

Customer service software and tools (e.g., CRM systems)

Job description

Requirements

• High school Diploma or equivalent certificate.
• Previous experience in customer service or call center environment is preferred.
• Fresh graduate is welcome to apply.
• Strong verbal and written communication skills in English and Mandarin.
• Ability to work in a fast‑paced environment and handle high call volumes.
• Good problem‑solving and conflict‑resolution skills.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Strong attention to detail and ability to multitask.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer issues, complaints, and concerns efficiently.
• Maintain detailed and updated records of customer interactions.
• Follow communication guidelines and standard operating procedures.
• Work closely with other departments to address customer needs.
• Meet personal and team targets for service quality and efficiency.

Benefits

• Competitive Salary with performance‑based incentives.
• Health and Wellness Benefits, including medical.
• Birthday Leave
• Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
• Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
• Career Development Opportunities, including training, workshops, and certifications.
• Team‑Building Activities and company‑sponsored social events.
• On‑site Facilities, such as a break room, pantry, and recreational areas.
• Recognition Programs for top performers and employee achievements.
• 5 Working days : Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)