Data Center After-Sales Engineer - Global Support

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading manufacturer in data center solutions is seeking a Customer Service Representative to manage inquiries and maintain high customer satisfaction. Candidates should have a diploma and at least 2 years of customer service experience, preferably in a call center environment. Proficiency in English, Chinese, and Malay is essential. The role requires a detail-oriented mindset and strong collaboration skills. Located in Johor Bahru, Malaysia.

Qualifications

• Minimum of 2 years in customer service, preferably in call centers or service centers.
• Experience in project coordinator, purchasing & logistics is an advantage.
• Strong problem-solving skills and adaptability to changing environments.

Responsibilities

• Handle customer inquiries via phone, email, and online chat.
• Provide detailed product and service information to customers.
• Manage customer complaints and collaborate with departments for resolution.
• Assist other departments with data and administrative support.
• Follow up on service-related matters like order processing and after-sales.

Skills

Customer service

Communication skills in English

Communication skills in Chinese

Communication skills in Malay

Problem analysis

Detail-oriented

Team collaboration

Education

Diploma or higher in mechatronics or electrical automation

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading manufacturer in data center solutions is seeking a Customer Service Representative to manage inquiries and maintain high customer satisfaction. Candidates should have a diploma and at least 2 years of customer service experience, preferably in a call center environment. Proficiency in English, Chinese, and Malay is essential. The role requires a detail-oriented mindset and strong collaboration skills. Located in Johor Bahru, Malaysia.